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Failed to get the backup system with Symantec System Recovery 2013

LightofHeaVeN-
Level 3

hi!

I have this problem help find the solution

PRECONDITION failed, UmResourceWin::GetLoad: UmResourceWin.cpp(346): mResourceHandle != NULL.'.

thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

TRaj
Level 6
Employee Accredited

Hmm , do you have SSR 2013 SP2

Please install using the link if it is not available : http://www.symantec.com/docs/TECH214768

If you already have it installed  , change the Volume shadow from C: -> Properties to "No limit" or just increase the limit and run the backup.

If that doesn't work either please check : https://www-secure.symantec.com/connect/forums/error-e4f3000e-snapshot-failure-while-using-volume-sh...

Hope this helps !

 

View solution in original post

8 REPLIES 8

TRaj
Level 6
Employee Accredited

Check this : http://www.symantec.com/docs/TECH129862

Please run chkdsk /r /f and disk defragmentation , reboot and re-run backup

SSR version ?

OS ?

 

TRaj
Level 6
Employee Accredited

Did the above suggestion help get the issue resolved.

LightofHeaVeN-
Level 3

thanks for the reply

now appeared this message

error.jpg

TRaj
Level 6
Employee Accredited

Hmm , do you have SSR 2013 SP2

Please install using the link if it is not available : http://www.symantec.com/docs/TECH214768

If you already have it installed  , change the Volume shadow from C: -> Properties to "No limit" or just increase the limit and run the backup.

If that doesn't work either please check : https://www-secure.symantec.com/connect/forums/error-e4f3000e-snapshot-failure-while-using-volume-sh...

Hope this helps !

 

TRaj
Level 6
Employee Accredited

I will wait back to hear from you.

LightofHeaVeN-
Level 3

thanks for the reply

Hi I'll try it

TRaj
Level 6
Employee Accredited

Any update ?

LightofHeaVeN-
Level 3

thanks Traj

I resolved it.... thank you very much