File missing from full disk backup

[MikeInPoulsbo]

I don't know how long this has been going on but I just noticed that my Outlook data file is not being backed up in "My Computer Backup".  Would that be because it is always open when backup occurs?  I thought VSS shadow processing took care of that.  I also back up this file daily in Files/Folders.  It records OK.

[MikeInPoulsbo]

Whoopes, I didn't have VSS enabled.

[MikeInPoulsbo]

I enabled VSS and now if I use the "Open" command to view the backup data I have 3 Outlook .ost.tmp files with total size of about 5 MB.  They don't look like they would aid in recovering the original .ost file whose size is around 1.5 GB.  If I "mount" the backup file there is no .ost file at all.  I'd like to know what is going on here.

[criley · Accepted solution]

@MikeInPoulsbo

This explains it: http://www.veritas.com/docs/000085242

[MikeInPoulsbo]

Thanks for the information.  I'm going to upgrade to SR 2016.  I wonder if this addressed/solved in that version?

[criley]

Thanks for the information.  I'm going to upgrade to SR 2016.  I wonder if this addressed/solved in that version?

No, because this is something that Microsoft have set within the operating system. This is outside the control of Veritas System Recovery ...