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Forgot password to recover files from image.

I know that this sounds like a fishy question but i assure you it isn't. I work for the National Guard and i am trying to recover some files for a user after we had to reload his system. The issue we are having is that normally we assign a password to there backup process for security, but someone has "fat-fingered" the password on a particular backup and they dont know what it is. Is there anyway to open a recovery point if you dont know the password? If not, is there any way of finding the password?
Any help would be appreciated. Thanks