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GRO - Unable to locate backup copy of a Storage Group

David_Walsh_2
Level 3
Hi,

We are currently BESR 8.5 and GRO 8.5.3.  We are unable to use Granular Restore with Exchange.  We receive the following error message:

Symantec Backup Exec Exchange Retrieve Error

Unable to locate backup copy of a Storage Group

(i) Make sure that the volume which contains 'G:\Program Files\Microsoft\Exchange Server\Mailbox\First Storage Group\Mailbox Database.edb' was selected for backup

(ii) Try selecting a different Storage Group


This functionality has never worked since the point of installation almost six months ago.
6 REPLIES 6

criley
Moderator
Moderator
Employee Accredited
This is a known issue: http://support.veritas.com/docs/329463.

Have you tried GRO 8.0 yet?

marcogsp
Level 6
I wonder if the same trouble with finding the EIF file would apply with finding the backup copy of the Storage Group.  Anyway, I have several comments regarding the finding the EIF posted here:

https://www-secure.symantec.com/connect/forums/granular-restore-85-not-able-open-exchange-mail

Perhaps opening "multiple versions" will help GRO find the supposed lost backup copy of the Storage Group

David_Walsh_2
Level 3
I would like to try GRO 8.0 but I don't know know where to get it from.  If you can supply it I would be grateful.

Thanks.

David_Walsh_2
Level 3
Would someone please be kind enough to give me access to GRO 8.0, or at least the DLL file mentioned in other posts about this problem?

Thanks in advance.

criley
Moderator
Moderator
Employee Accredited
Do you have a support contract? If so, please go ahead and open up a case with Tech Support who can then provide you with access to GRO 8.0.

David_Walsh_2
Level 3
Hi Chris,

We don't have a support contract.