10-14-2008 06:56 AM
I just updated all my servers with BESR 8.5... it's working fine except for one thing... Granular restore 8.5 is not able to open "Exchange Mail"... I always get the following error :
**************************
(i) Make sure that the volume which contains 'N:\First Storage Group\Mailbox Database.edb' was selected for backup
(ii) Try selecting a different Storage Group
**************************
I get the same problem with all my databases...
if I open the same backup with Granular Restore 8.0 (previous version), it's working fine.
what can be the problem?
should I contact Symantec to get this resolved?
10-14-2008 03:36 PM
10-14-2008 04:49 PM
yes they are exactly the same...
on my exchange server, BESR 8.5.0.28843 is installed.
on my backup server (where BESR, BESR manager and Granular is installed), here is what is installed :
BESR Manager : 8.5.0.28865
BESR Manager server : 8.5.0.28849
BESR : 8.5.0.28843
BESR Granular restore option : 8.5.0.28740
on my Exchange server, I installed Granular restore 8.0.xxx and Outlook 2007 to do some test... and with this version, I can open my Exchange Backup... after that, I installed Granular Restore 8.5.xxx on the same server... but got the same problem (not able to open Exchange mail).
By the way, my Exchange databases are not stored on my system volume... they are stored a on different HDD on the same machine.
Today, I erased the ExchangeBackup.eif file on my system drive of my Exchange server and erase all my backup files from my backup server... I will report my results tomorrow...
10-14-2008 08:13 PM
10-15-2008 05:03 AM
Even after erasing the ExchangeBackup.eif file, I got the same problem..
I looked into this file with Notedpad and I can see that the volume that contain all my Exchange databases are in my backup files.
All my volumes on my Exchange server are backed up with the same backup job...
On my backup storage, I can see files like that :
ML150SRV.sv2i
ml150srv_C_Drive003.v2i
ml150srv_I_Drive003.v2i
ml150srv_N_Drive003.v2i
all those files are from the same backup job... they have all the same date, but not the same time.
C is the system volume
N contain all Exchange Databases
I contain some file not related to Exchange
I think I found what is the problem... but I don't have any solution...
In Granular Restore 8.0, if I open ML150SRV.sv2i, I can see all my volumes in Files and Folders Tab... and in Backup Dates, I only see one item.
In Granular Restore 8.5, if I open ML150SRV.sv2i, I only see one volume at a time in Files and Folders Tab... If I select another date in Backup Dates, I can see an other volume. I see one time/date for each volume... the time of those items are the same as my backup files.
By the way, I get those results with the same backups files...
So it seems that there is a bug in Granular Restore 8.5.
10-16-2008 10:41 AM
10-16-2008 04:51 PM
can I open this case online?
I prefer online because my spoken english is not very good...
By the way, my support agreement is good until April 2009...
10-17-2008 05:21 AM
I found what was the email used to register the support for the BESR... and I created a new case on mysupport.symantec.com
We will see if my problem can be resolved...
10-17-2008 09:20 AM
10-23-2008 06:45 PM
Hello,
I'm experiencing the same issue. My system volume is C, yet my exchange data is on D. The two volumes create their own backup, yet it's under the same server. How do I get GRO to recognize the Exchange Information File from C and the Storage Group data from D? I need to be able to recover data from an Exchange mailbox on an old date, so starting from scratch isn't the best option.
Going forward, is there a better way to configure the backup?
Thanks!
10-24-2008 04:24 AM
I submitted a case for this problem and I don't have any answer yet... I think they are working on the problem...
If you have a support agreement, I encourage you to do the same because when I reported this problem, they told me I was the first one to have this problem...
you can submit a case online at mysupport.symantec.com...
to register on this website, you will need you support agreement certificate and you will need to use the email address that is registered for this support agreement.
10-25-2008 04:33 PM
10-27-2008 10:54 AM
So both volumes are in the sv2i file, but each volume has its own v2i file. Since each volume has its own v2i file, they're pulling up as different backups in GRO. I need for GRO to be able to see both volumes at once.
I thought I could go into the Files and Folders tab, select both v2i files in Versions, then go to the Exchange Mail tab to pull up both volumes at the same time. When I tried this, GRO only sees the initial volume that I selected, not the additional volume that I selected in the Versions area.
Am I doing something wrong here? I need GRO to recognize both v2i files for the two volumes in the sv2i file.
10-27-2008 10:57 AM
I would register for support, but I'm using the Trial version to evaluate the software. I understand that support is not given to users of the Trial version.
Since this is a primary feature of the software, I can't recommend the purchase of this product if we can't get a granular restore to work properly. In fact, it's making me wonder if the bare metal recovery will work well. Do you have any experience with that for SBESR?
10-27-2008 03:48 PM
@David F wrote:
Make sure that the *.Sv2i file use within GRO shows both the C & D volumes of the backup job that is the only way really to have GRO read the Exchange information file and load the storage group stored on D.
both volumes are in my backup...
GRO 8.0 works fine with my backup... but GRO 8.5 does not with the same backup files...
So I'm sure there is a problem in GRO 8.5...
I already submitted a case with Symantec... but as of today, I'm still waiting for a solution...
It seems that I was the first one to report this problem (this is what the support guy told me)...
Next week, if I don't have a response by email, I will call them.
10-27-2008 04:25 PM
Mario,
What version of BESR was used to create the images? What version of BESR is installed on the computer with GRO installed?
10-27-2008 06:00 PM
@Jon_R wrote:Mario,
What version of BESR was used to create the images? What version of BESR is installed on the computer with GRO installed?
BESR 8.5.0.28843 on both computers.
GRO 8.5.0.28740 on my backup (console) server.
I installed GRO 8.0.x on another computer with BESR 8.5.0.28843 and I can open my exchange backup with this version... I also tried to install GRO 8.5.0.28740 on an other computer with the same BESR 8.5.0.28843 and I got the same problem (not able to open my exchange backup).
11-01-2008 01:51 PM
11-01-2008 04:11 PM
(By the way, I don't know why, but I'm connected with an other account... my name is Mario Gaucher)
for step 2 and 3, there is not such files on my server (checked Exchange and Backup/console servers)...
by the way, I'm sure there is a problem with GRO 8.5 because GRO 8.0 works fine with the same backup files.
here is the content of the file for step 1 :
<?xml version="1.0" encoding="utf-8"?>
<ExchangeInfo xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<_besrPlatform>Symantec Backup Exec System Recovery Server Edition</_besrPlatform>
<_binaryPath>C:\Program Files\Microsoft\Exchange Server\bin\</_binaryPath>
<_eifVersion>2.0</_eifVersion>
<_exchangeVersion>Version 8.1 (Build 30240.6)</_exchangeVersion>
<_volumeList>
<VolumeInfo>
<_serialNumber>1218968528</_serialNumber>
<_volumeName>\\?\Volume{348c3847-0928-11dc-8e83-806e6f6e6963}\</_volumeName>
<_mountPoints>
<MountPoint>
<_path>C:\</_path>
</MountPoint>
</_mountPoints>
</VolumeInfo>
<VolumeInfo>
<_serialNumber>3027090482</_serialNumber>
<_volumeName>\\?\Volume{348c3849-0928-11dc-8e83-806e6f6e6963}\</_volumeName>
<_mountPoints>
<MountPoint>
<_path>I:\</_path>
</MountPoint>
</_mountPoints>
</VolumeInfo>
<VolumeInfo>
<_serialNumber>1357429754</_serialNumber>
<_volumeName>\\?\Volume{11a1a163-095c-11dc-aaf2-001871749458}\</_volumeName>
<_mountPoints>
<MountPoint>
<_path>N:\</_path>
</MountPoint>
</_mountPoints>
</VolumeInfo>
</_volumeList>
<_storageGroups>
<StorageGroup>
<_caption>First Storage Group</_caption>
<_logPath>I:\Logs\First Storage Group</_logPath>
<_logPrefix>E00</_logPrefix>
<_topLevel>TRUE</_topLevel>
<_messageStores>
<MessageStore>
<_caption>Mailbox Database</_caption>
<_filename>N:\First Storage Group\Mailbox Database.edb</_filename>
<_stmFilename></_stmFilename>
<_topLevel>FALSE</_topLevel>
</MessageStore>
</_messageStores>
</StorageGroup>
<StorageGroup>
<_caption>Internal Users</_caption>
<_logPath>I:\Logs\Internal Users</_logPath>
<_logPrefix>E01</_logPrefix>
<_topLevel>TRUE</_topLevel>
<_messageStores>
<MessageStore>
<_caption>Internal Users</_caption>
<_filename>N:\Internal Users\Internal Users.edb</_filename>
<_stmFilename></_stmFilename>
<_topLevel>FALSE</_topLevel>
</MessageStore>
</_messageStores>
</StorageGroup>
<StorageGroup>
<_caption>Sales East</_caption>
<_logPath>I:\Logs\Sales East</_logPath>
<_logPrefix>E03</_logPrefix>
<_topLevel>TRUE</_topLevel>
<_messageStores>
<MessageStore>
<_caption>Sales East</_caption>
<_filename>N:\Sales East\Sales East.edb</_filename>
<_stmFilename></_stmFilename>
<_topLevel>FALSE</_topLevel>
</MessageStore>
</_messageStores>
</StorageGroup>
<StorageGroup>
<_caption>Sales West</_caption>
<_logPath>I:\Logs\Sales West</_logPath>
<_logPrefix>E04</_logPrefix>
<_topLevel>TRUE</_topLevel>
<_messageStores>
<MessageStore>
<_caption>Sales West</_caption>
<_filename>N:\Sales West\Sales West.edb</_filename>
<_stmFilename></_stmFilename>
<_topLevel>FALSE</_topLevel>
</MessageStore>
</_messageStores>
</StorageGroup>
<StorageGroup>
<_caption>Management</_caption>
<_logPath>I:\Logs\Management</_logPath>
<_logPrefix>E02</_logPrefix>
<_topLevel>TRUE</_topLevel>
<_messageStores>
<MessageStore>
<_caption>Management</_caption>
<_filename>N:\Management\management.edb</_filename>
<_stmFilename></_stmFilename>
<_topLevel>FALSE</_topLevel>
</MessageStore>
</_messageStores>
</StorageGroup>
<StorageGroup>
<_caption>Archives</_caption>
<_logPath>I:\Logs\Archives</_logPath>
<_logPrefix>E05</_logPrefix>
<_topLevel>TRUE</_topLevel>
<_messageStores>
<MessageStore>
<_caption>Archives</_caption>
<_filename>N:\Archives\Archives.edb</_filename>
<_stmFilename></_stmFilename>
<_topLevel>FALSE</_topLevel>
</MessageStore>
</_messageStores>
</StorageGroup>
<StorageGroup>
<_caption>Office</_caption>
<_logPath>I:\Logs\Office</_logPath>
<_logPrefix>E06</_logPrefix>
<_topLevel>TRUE</_topLevel>
<_messageStores>
<MessageStore>
<_caption>Office</_caption>
<_filename>N:\Office\Office.edb</_filename>
<_stmFilename></_stmFilename>
<_topLevel>FALSE</_topLevel>
</MessageStore>
</_messageStores>
</StorageGroup>
</_storageGroups>
</ExchangeInfo>
12-06-2008 01:28 PM