Having some issues with BESR2010

[Rms22]

A co-worker came in from out of town with some BESR 2010 issues, I went to uninstall and them reinstall...well I keep getting these errors

I have tried the uninstall BESR2010 tool, I even tried the Symantec wipe out to see if that would get rid of it and it's a no go. I have googled it to death and cannot find a legitimate fix for this issue. I would rather not call and make a case out of it but I will if I can't get any feedback from the forums. I would appreciate any help please??

[Andreas_Horlach]

What error are you getting? Are you following this document exactly?

http://www.symantec.com/docs/TECH76289

[Rms22]

I thought the picture of my error posted and it did not...

 it says:

File "c:\program files\symantec\backup exec system recovery\agent\spnregister.dll" cannot be found. make sure the file is on target system or installed already

then it gives me error:

failed to have success running uninstall driver function in msiuninstallDriver function

And yes, I followed the instructions exactly, both files are in the same folder and when I ran it, came up with command prompt looking box and said to reboot, I reboot with same log-in and nothing happens. BESR2010 is not listed in the program files nor in the add/remove programs but when I go to re-install BESR gives me the do you want to fix, change, uninstall option instead of just install option. I have tried all three options and they all give me the same two erros above.

[NeerThadarai]

Check this

http://www.symantec.com/docs/TECH135181

if the above solution doesn't fix it than check the below URL

This issue is fixed in SSR 2011 SP1.

http://www.symantec.com/docs/TECH165054

[Rms22]

I will try this today and see if it works, the guys laptop I need to work on travels a lot so hopefully I can catch him before he goes back out of town.

Thanks for the suggestion!

[Andreas_Horlach]

Ah, we see this error most commonly in Windows 7. If that is on the customer's machine, the technote Neer sent should fix it. Good luck.