How to get Veritas upgrade and support info for SSR R2

[dmcmillen]

I have been running SSR R2 Desktop Edition for a few years now (was a Ghost user forever) and have learned that the Symantec Backup and Recovery suite of products went to Veritas when they sold Veritas off (hell of a loss, if I might add).  Where do I now go for support; telephone numbers, sites, etc.  I understand there is now a Veritas System Recovery 16 which is mostly cosmetic changes and a relabeling to Veritas.  I currently do not have any support contract with Symantec for SSR so how do I go about finding how to upgrade if I would want to do that and specifically, what changes have been made in the VOX 16 version. 

David

[Riyaj_S]

Please check following technote for What's new in VSR16.

What's new in Veritas System Recovery 16     https://www.veritas.com/support/en_US/article.000091537

For VSR 16 licensing and product help, you may reach out to us using the toll free numbers provided on the following site:

https://www.veritas.com/content/support/en_US/contact-us.html

Thanks and Regards,

Riyaj

[dmcmillen]

That link is pretty high level stuff.  Is the SSR 2013 R2 to Veritas 16 an upgrade or is it an uninstall and reinstall?

[criley]

@dmcmillen

It's an upgrade.