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How to get Veritas upgrade and support info for SSR R2

I have been running SSR R2 Desktop Edition for a few years now (was a Ghost user forever) and have learned that the Symantec Backup and Recovery suite of products went to Veritas when they sold Veritas off (hell of a loss, if I might add).  Where do I now go for support; telephone numbers, sites, etc.  I understand there is now a Veritas System Recovery 16 which is mostly cosmetic changes and a relabeling to Veritas.  I currently do not have any support contract with Symantec for SSR so how do I go about finding how to upgrade if I would want to do that and specifically, what changes have been made in the VOX 16 version. 

David

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3 Replies

Re: How to get Veritas upgrade and support info for SSR R2

Please check following technote for What's new in VSR16.

What's new in Veritas System Recovery 16     https://www.veritas.com/support/en_US/article.000091537

For VSR 16 licensing and product help, you may reach out to us using the toll free numbers provided on the following site:

https://www.veritas.com/content/support/en_US/contact-us.html

Thanks and Regards,

Riyaj

Re: How to get Veritas upgrade and support info for SSR R2

That link is pretty high level stuff.  Is the SSR 2013 R2 to Veritas 16 an upgrade or is it an uninstall and reinstall?

Re: How to get Veritas upgrade and support info for SSR R2

@dmcmillen

It's an upgrade.