How to get license key for upgrade to v10.

[KeithXP]

I have received my upgrade notification, downloaded and installed SSR 2011.

It has installed in Trial Mode, awaiting insertion of new license key. I may be being really dense, but I have just spent half an hour trying to figure out how to get the license key from http://licensing.symantec.com:

I log on...

Go to 'Get a license key'

Choose 'Version Upgrade'

Enter my Upgrade Notification #

I am shown my recent upgrade details, with a note that 'All licenses have been upgraded'. I only have the one. There is a link to 'view licenses'. If I click that I get the new serial number for the 2011 product, not the license key.

Any other route I take on the site either brings me back to the same point or fails to produce anything useful at all.

Can anyone enlighten me? Or am I just too quick off the starting blocks for my own good and Symantec haven't actually set this up yet?

[Kate_Lewis · Accepted solution]

Hi Keith,

Please email license@symantec.com with the following subject line: Online SSR 2011 VU Request. This will generate a replacement upgrade notification document email which will contain your license key.

If you are still experiencing problems, please contact customer care:

United States & Canada Telephone:
800.721.3934 or 541.335.7023

Business Hours:
5AM to 5PM PST (M-F) Language: English

http://www.symantec.com/business/support/assistance_care.jsp

Let me know if there is anything else we can do to help you.

Thanks, Kate

[Mjahtetn]

Hi,

If all licenses are registered in your portal account, you can do the manual upgrade.

When searching for all pending Version Upgrades, use the “Only License Keys with Available Updates” from the uppermost search menu to locate all licenses within your account that have pending upgrades.

To do this, follow the directions below:

1. Click on "Manage My Licenses"
   
   
2. Click on "Advanced Search"
   
   
3. From the drop-down menu titled "Search", select the option "Only Licenses Keys With Available Updates"
   
   
4. Optionally, you can narrow the search by "Product Family" using the second drop-down menu
5. Click "Search"
6. This will display the licenses that match your criteria

This will only the licenses that your account has claimed ownership of that are eligible to be upgraded.

https://customercare.symantec.com/app/answers/detail/a_id/129/kw/how%20to%20share%20license/r_id/166

Thanks

[KeithXP]

thanks Kate - I forgot to come back and mark your answer as the solution - I now have my keys.

Apologies Mjahtetn!

[Kate_Lewis]

Perfect. Don't hesitate to get in touch if we can help you in any way.

Thanks, Kate

[Mjahtetn]

No worries at all. Mine is only a suggestion. Nice to hear you already have the keys. ;)