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I am not able to boot from SSRD 2013 R2 USB

Hi All,

I created the SSRD 2013 R2 USB but i am not able to boot it from any windows (2012 Server or Windows 10), can anyone please advise what could be cause.

 

Thanks,

Agha

 

9 Replies
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Re: I am not able to boot from SSRD 2013 R2 USB

@alinawaz

So what happens exactly when you attempt to boot from it.... any errors? Or does it just boot straight into the installed operating system?

I assume you have changed the boot order in the BIOS so that boot from USB is first in the list?

Also, please confirm the exact version of SSR you are using (look in Help/About for version details) as support for Windows 10 was added in a service pack so you may not have a supported version for Win10.

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Re: I am not able to boot from SSRD 2013 R2 USB

Thanks,

please find the answers:

does it just boot straight into the installed operating system?

> Yes goes straight

I assume you have changed the boot order in the BIOS so that boot from USB is first in the list?

>I am choosing boot from USB

we have System_Recovery_2013R2_11.1.6.55604, i created the recovery disk in USB but not able to boot.

 

Regards,

Agha

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Re: I am not able to boot from SSRD 2013 R2 USB

What USB drive are you using?

Could you also provide some details about the hardware you are trying this on (make, model etc).

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Re: I am not able to boot from SSRD 2013 R2 USB

Thanks,

how i created USB: first I created the recovery iso file and burned iso image in USB, is it ok?

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Re: I am not able to boot from SSRD 2013 R2 USB

how i created USB: first I created the recovery iso file and burned iso image in USB, is it ok?

This is likely to be the problem then. Is there any reason why you did not just create the SRD on USB using System Recovery itself?

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Re: I am not able to boot from SSRD 2013 R2 USB

USB is not showing in the list and giving following error: can you please advise?

supported USB device not found

(FSmiley HappyInfo ERR_VOL_NOT_ON_PRIMARY_PARTITION (6CA30C10): Volume ['\\?\Volume{6a4150a9-6708-11e7-bf35-eecf1fcb87a9}\'], Drive ['F:'] is not on primary partition of disk ['\\.\PhysicalDrive1']. SRD creation requires the selected volume to be on primary partition.
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Re: I am not able to boot from SSRD 2013 R2 USB

I've not seen that error before. Could you provide the following please:

  • Screenshot that shows this error
  • The following log: \ProgramData\Symantec\Symantec System Recovery\Logs\SRDCreatorUI.log
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Re: I am not able to boot from SSRD 2013 R2 USB

7/13/2017 5:05:14 PM - Info-   ----SRDCreator.exe Started in SingleInstance mode----
 
7/13/2017 5:05:14 PM - Info-   Running application in CREATE_NEW_WINRE_ADK_RECOVERY_DISK mode 
7/13/2017 5:05:14 PM - Info-   Dialog services loaded... 
7/13/2017 5:05:14 PM - Info-   Event services loaded... 
7/13/2017 5:05:14 PM - Info-   Logger services loaded for other components can use it via ServiceContainer... 
7/13/2017 5:05:15 PM - Info-   Starting main window... 
7/13/2017 5:05:15 PM - Info-   MainFormDesignerViewModel - Registering to events... 
7/13/2017 5:05:15 PM - Info-   MainFormDesignerViewModel:AddToEventNotifications - Registering to TimeChanged event if available... 
7/13/2017 5:05:15 PM - Info-   MainFormDesignerViewModel:AddToEventNotifications - Registering to StateChanged event if available... 
7/13/2017 5:05:15 PM - Info-   Main viewmodel instance created... 
7/13/2017 5:05:15 PM - Info-   MainFormDesignerViewModel - Creating wizard pages... 
7/13/2017 5:05:15 PM - Info-   MainFormDesignerViewModel:CreateSRDWizardPages - Creating SRD wizard pages... 
7/13/2017 5:05:15 PM - Info-   MainFormDesignerViewModel - Setting welcome page as the default 1st page... 
7/13/2017 5:05:18 PM - Info-   Creating RecoveryEnvironment instance. 
7/13/2017 5:05:18 PM - Info-   Created RecoveryEnvironment instance. 
7/13/2017 5:05:18 PM - Info-   Initializing Quick SRD creation... 
7/13/2017 5:05:18 PM - Info-   Initializing WIM version... 
7/13/2017 5:05:18 PM - Info-   Initialized Quick SRD creation... 
7/13/2017 5:05:19 PM - Info-   Exception occured in RecoveryEnvironment.FillExternalDrives 
7/13/2017 5:05:19 PM - Error-
Source:
Symantec.SreAPI.Helper
Message:
Object reference not set to an instance of an object.
Stack Trace:
   at Symantec.SreAPI.Helper.RecoveryEnvironment.FillExternalDrives()

7/13/2017 5:05:19 PM - Info-   Total DVD drives found: 0 
7/13/2017 5:05:19 PM - Info-   Total USB drives found: 0 
7/13/2017 5:05:19 PM - Info-   No disqualified drives found 
7/13/2017 5:05:19 PM - Info-   Error when localizing enum member None 
7/13/2017 5:05:37 PM - Info-   Initializing Quick SRD creation... 
7/13/2017 5:05:37 PM - Info-   Initializing WIM version... 
7/13/2017 5:05:37 PM - Info-   Initialized Quick SRD creation... 
7/13/2017 5:05:37 PM - Info-   Error when localizing enum member None 
7/13/2017 5:05:42 PM - Info-   Closing the main window... 
7/13/2017 5:05:42 PM - Info-   Executing MainFormDesignerViewModel:Window_Closing... 
7/13/2017 5:05:43 PM - Info-   MainFormDesignerViewModel:RemoveFromEventNotifications - Deregistering from TimeChanged event... 
7/13/2017 5:05:43 PM - Info-   MainFormDesignerViewModel:RemoveFromEventNotifications - Deregistering from StateChanged event... 
7/13/2017 5:05:43 PM - Info-   MainFormDesignerViewModel:RemoveFromEventNotifications - Deregistering from RecoveryEnvironmentSelectionChangedEvent event... 
7/13/2017 5:05:43 PM - Info-   Stopping SingleInstance service... 
7/13/2017 5:05:43 PM - Info-   Exiting SRDCreator application... 
7/13/2017 5:05:43 PM - Info-   Stopping logging services... 
7/13/2017 5:05:43 PM - Info-   ----- End of logging session ----- 

Re: I am not able to boot from SSRD 2013 R2 USB

Could you confirm what USB drive (make/model) you have please?

A workaround to this is to ensure that you are making the USB drive bootable when you burn the ISO to it (outside of System Recovery).

Do you have active support with us? If so, you may be entitled to a free upgrade to VSR 16. If you do, it may be worth upgrading to see if that helps.