11-08-2011 12:54 AM
Hi i have problem with a PC that is creating a c Drive image but for some reason the image has gone from 35gig to over 100gig overnight
I have checked and the C drive and it is only using 40gig
The PC is windows XP Pro
System Recovery Version 8.0
Thanks in Advance
Matt
11-08-2011 01:32 AM
Can you provide a screenshot of the folder where the recovery points are stored? We need to see filenames, dates, extension and file sizes.
11-08-2011 01:45 AM
I have attached the screenshot
The images are stored on a NAS
We keep two images and they were 35gig but now as I said they are over 100gig
Thanks in advance
11-08-2011 01:50 AM
OK, so can you provide another screenshot - this time of the C drive so we can see total size and used space..
11-08-2011 01:53 AM
Here is a screenshot of the c Drive using treesize to show where the data is being taken up
11-08-2011 02:06 AM
Edit the job and go into the advanced settings - is there a tick in the box next to 'Disable SmartSector copying'?
11-08-2011 02:59 AM
I have just checked and no there is not a tick in the box next to disable SmartSector Copying.
Do I need to put a tick in the box?
Thanks
11-08-2011 03:17 AM
No you don't. I was just checking to see if that might be the problem.
Can you confirm the version/build you have here (check in Help/About).
11-08-2011 03:23 AM
This is the version
11-08-2011 03:27 AM
8.0.1 is VERY old.
You should run LiveUpdate and get it updated to 8.0.6 - the chances are that this issue was fixed a long time ago. Ideally you should upgrade to SSR 2011 SP1 assuming you have license for that.
11-08-2011 03:32 AM
Thanks I am just installing the update from LiveUpdate
I will report back with the results of the next system image
Thanks
11-09-2011 12:48 AM
Hi Chris
I have not had chance yet to run another backup but I am getting this error email now
Date: 09/11/2011 03:07:07
Notification Type: Warning
Priority: High
Description: Warning AC8F1FA9: An unknown file system has been detected on the mounted volume (C:\).
What does this mean?
Thanks
11-09-2011 04:06 AM
Are you only seeing this since updating via LiveUpdate?
What file system/volume types are on this machine?
11-09-2011 04:13 AM
Yes I think it has been since the update
The PC has 1 partition which is formatted NTFS
11-09-2011 04:21 AM
Ok so I started an image and it failed with this error
11-09-2011 04:53 AM
Hmm, not good..
Looks like there is something wrong with the disk/partition. Either that or the update did not go too well.
8.0 is an old product. Are you able to upgrade to SSR 2011?
11-09-2011 05:11 AM
No Unfortunately not.
11-09-2011 08:50 AM
Do you have a support contract then? If yes, I suggest getting a case open. The other option is to revert back to 8.0.1 to see if this helps - not ideal obviously as it will probably put you back to square one again.
11-09-2011 09:14 AM
OK thanks for all your help Chris :)