Impossible to run SSR 2013

[ROBERT77]

Hi

Since 2 weeks , it is impossible to use SSR 2013 . I have an error message and a problem with Symantec Driver .

Please find the screen capture .

I need a solution to sort out of this problem

Robert

[ROBERT77]

[Markus_Koestler]

You could try to run fixinstall.bat in the symantec program directory.

[ROBERT77]

Thank you Markus for your fast response .

I  can  remember now when the problem has appeared . It was when I upgraded Norton Security to replace Norton 360 . I used from the technician of Norton , Norton removal tool and after I noticed the problem .First I  thougth to reinstall SSR 2013, but I was not sure and want to have your advice

I have run fixinstall .bat without succes .

Regards

[ROBERT77]

 Hi

I have solved the problem :

I have re unstalled SSR 2013 . So I have losts my previous saves .

I have SSR 2013 but not the upgrade SSR 2013 R2 . I don't if it is better . Do you have this upgrade ans what are the differences ?

Regards

Robert

[Markus_Koestler]

Lucky you. For SSR 2013 R2 change have a look here: http://www.symantec.com/business/support/index?page=content&id=TECH225253

May I ask you to mark this post as solved then?

[ROBERT77]

Hello Markus

Yes you can

Regards

Robert

[Markus_Koestler · Accepted solution]

Sorry YOU must mark the post as solution!

[criley]

Is this the tool that you used?

https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

[ROBERT77]

Hello Chris

Yes it is this software that I used .

On my laptop , I have also unstalled Norton Security ant there are also Norton Ghost 15 . Before to use Norton Removal Tool , probably the same day , I had time to check that NRT do , and I saw that it ununstall Norton Ghost 15. So I didn'use Norton Removal Tool