hi Symantec sensei
Currently I'm struggling with installation of plug-ins, agents, SSR 2013 R2 with user interface on the end-point stations(200 stations) from SSR Management console (7.5.3153). Mostly it goes good, but some stations ignore the installation of “Package for Symantec System Recovery 2013 R2 with user interface”. In the agent history, it shows that “Install SSR…..Run failed”. I checked the obstacles, which could stop the installation – antivirus manipulations (exceptions, complete uninstall, etc.), win os firewall settings/rules (permit all in all directions), tried to Update Distribution Points, manually initiate the installation/downloading the package from Agent (CommonInstaller.exe. It starts for a sec and then disappears).
PS: is it possible to install this package manually in offline mode? tried to find it, but without result
Kindly ask You to help in this. The LOG file from Agent is attached.
Solved! Go to Solution.
Markus Koestler could U identify the path to the installation package? The path, You are talking about, is the CommonInstaller (Am I correct?) If Yes, then in my first post, I said that "CommonInstaller.exe. It starts for a sec and then disappears"