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Is VSR21 can be installed in Windows 2016 Server?

Jonsze
Level 3

Trying Evalustion copy of VSR 21 version in VNware With attached 2 errors in Event viewer.

Using following:

Windows 2016

.Net 4.8

Error 1

Log Name:      Application

Source:        Application Error

Date:          23/4/2020 3:20:30 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      WIN-5L4M4R6NF6J

Description:

Faulting application name: _Setup.exe, version: 16.0.57003.0, time stamp: 0x5db2973c

Faulting module name: KERNELBASE.dll, version: 10.0.14393.3659, time stamp: 0x5e9140ed

Exception code: 0xe0434352

Fault offset: 0x0000000000034f38

Faulting process id: 0x1164

Faulting application start time: 0x01d6193faae83a47

Faulting application path: C:\Users\Administrator\Downloads\System_Recovery_21.0.0_57158_Basic_Edition_ML_Product\SSR\SSRx64\Install\_Setup.exe

Faulting module path: C:\Windows\System32\KERNELBASE.dll

Report Id: 5698983d-07c2-420e-84e2-d112292e0795

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2020-04-23T07:20:30.705114600Z" />

    <EventRecordID>3142</EventRecordID>

    <Channel>Application</Channel>

    <Computer>WIN-5L4M4R6NF6J</Computer>

    <Security />

  </System>

  <EventData>

    <Data>_Setup.exe</Data>

    <Data>16.0.57003.0</Data>

    <Data>5db2973c</Data>

    <Data>KERNELBASE.dll</Data>

    <Data>10.0.14393.3659</Data>

    <Data>5e9140ed</Data>

    <Data>e0434352</Data>

    <Data>0000000000034f38</Data>

    <Data>1164</Data>

    <Data>01d6193faae83a47</Data>

    <Data>C:\Users\Administrator\Downloads\System_Recovery_21.0.0_57158_Basic_Edition_ML_Product\SSR\SSRx64\Install\_Setup.exe</Data>

    <Data>C:\Windows\System32\KERNELBASE.dll</Data>

    <Data>5698983d-07c2-420e-84e2-d112292e0795</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

 

Error 2

Log Name:      Application

Source:        .NET Runtime

Date:          23/4/2020 3:20:30 PM

Event ID:      1026

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      WIN-5L4M4R6NF6J

Description:

Application: _Setup.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.Security.SecurityException

   at IFrameSDK._Setup.Setup.Main(System.String[])

 

 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name=".NET Runtime" />

    <EventID Qualifiers="0">1026</EventID>

    <Level>2</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2020-04-23T07:20:30.174437600Z" />

    <EventRecordID>3141</EventRecordID>

    <Channel>Application</Channel>

    <Computer>WIN-5L4M4R6NF6J</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Application: _Setup.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.Security.SecurityException

   at IFrameSDK._Setup.Setup.Main(System.String[])

 

</Data>

  </EventData>

</Event>

5 REPLIES 5

akihiro1
Moderator
Moderator
Employee

Please try below. Probably 1 will resolve the issue.

1. Right-click System_Recovery_xxxx_Multilingual_Product.zip and press "unblock" button like Figure 1 in the below URL.
https://www.veritas.com/support/en_US/article.100011953

2. Unzip System_Recovery_xxxx_Multilingual_Product.zip.

3. Confirm your machine has IP address for DNS server by a command "ipconfig /all" on a command prompt. If IP address for DNS server is not registered, please do it like Figure 5 in the below URL. https://www.veritas.com/support/en_US/article.100046027

4. Double-click Browser.exe in the unzipped folder. If you experience the message “Some files used for the Veritas System Recovery installation are corrupt. Please use a valid media for installation.”, instead of Browser.exe, install using Setup.exe in SSR32 (for 32bit) or SSRx64 (for 64bit) folder like below. https://www.veritas.com/support/en_US/article.100031615

Thanks for your reply. I tried the step one you suggested, the page is for 2013, but I am trying version 21. Secondly both the browser.exe and the zip file property don't have "unblock" as shown in the link.

 

 

Oh, I got it working. You are right most files in the .zip is block. I download streams program (following link) and run in cmd streams -s -d directory

https://docs.microsoft.com/en-us/sysinternals/downloads/streams

Thank you

akihiro1
Moderator
Moderator
Employee

It's my pleasure. Please contact Veritas support from the next time if you have more questions while running VSR 21.