10-22-2008 04:45 PM
Hi,
One of our clients received a license renewal notice for the Sym Backup Exec System Recovery and want to know what is included.
1. Is this renewal just for support and product updates?
2. If the renewal is not processed, will the software have develop any limitations in it's operation or stop working?
Thanks,
Jaz
10-23-2008 08:22 AM
10-23-2008 02:25 PM
Tried that Jacob but each time I had to leave a voice message and received no call back.
Unfortunately the only area of Symantec support that has any credibility is these forums, as far as the other support options including the phone it is rubbish and really poor in quality with very few staff members who know much about the product they are trying to support.
It is a pity but often the best support comes from other members of the IT community who learn the products the hard way.
Jaz
10-25-2008 03:45 PM
10-29-2008 06:51 AM
Renewal of your support contract gives the following benefits:
1. Continued access to technical support
2. Access to version upgrades
If the support contract is not renewed, the software will continue to work with no limitations imposed, you will just no longer be entitled to technical support outside of these free discussion forums and the knowledgebase documents
I am troubled that you had previously tried to contact Enterprise Customer Care and were not satisfied with the support you received. Do you remember the number you called?
The correct number is 800-721-3934, option #2 or 3 depending on the product for North America during the hours of 5am to 5pm PST, Monday-Friday.
If you select Option #1, that will get you over to the consumer, Norton-branded support team which would not be able to assist with Symantec Backup Exec System Recovery questions.
10-29-2008 08:25 AM
10-29-2008 03:35 PM
Thanks Firefox, you have all that I was looking for in an answer.
As far as the phone support all I get to was a voice mail box on the Australian number. Anyway I find the forums a lot better for support than the actual phone.
Jaz
11-14-2008 09:36 AM
09-04-2009 03:24 AM