05-06-2013 12:22 PM
Hello,
I have purchased a license for Symantec System Recovery 2013 Small Business Edition. When I try to input the key, I receive an error message explaining that the key is not valid : -Info 6C8F1C25: Cannot activate this product using license key.
The installation of SSR 2013 is running on Windows Server Enterprise 2008 SP1 (64 bit OS).
Can you provide me a support for this problem ?
Thanks in advance.
Regards.
Solved! Go to Solution.
05-23-2013 02:54 AM
Hello Markus,
I have finally fixed my problem by :
- installing Service Pack2 for WinK8 Server Enterprise Edition
- purchasing the SR2 licence.
Now the license key is installed and I can use the SSR2013 without any problem.
This topic is close.
Thanks for your support.
Regards.
05-06-2013 12:50 PM
Try contacting the licensing department, they should help: http://www.symantec.com/business/support/index?page=content&id=HOWTO42310
by the way: SP1 for Server 2008 is NOT supported for SSR 2013, only SP2: http://www.symantec.com/business/support/index?page=content&id=TECH201318
05-06-2013 01:39 PM
Hello Markus,
Thanks for the feedback.
Does it mean that I need to update the OS to SP2 or do I need to purchase the Server Edition license to can run SSR 2013 ? How can you explain that SSR 2013 trial version was running on the server with SP1 without any problem ?
Regards.
05-07-2013 12:21 AM
No, it just means if everything is running fine you're well off, but if anything goes wrong and you open a support ticket Symantec will probably ask you to update to SP2.
05-22-2013 10:18 PM
Have you been able to sort out your problem ?
05-23-2013 02:54 AM
Hello Markus,
I have finally fixed my problem by :
- installing Service Pack2 for WinK8 Server Enterprise Edition
- purchasing the SR2 licence.
Now the license key is installed and I can use the SSR2013 without any problem.
This topic is close.
Thanks for your support.
Regards.
05-23-2013 03:36 AM
So please mark this post as solved then !