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License Will not Install

rhino7961a
Not applicable

This may be a dumb question but I had a version of Symantec 2011 SSR installed and let the trial period expire.

Since then I've purchased a valid key but even after uninstalling and reinstalling the product I still cannot enter the license key.

I know it's a good key because i've installed it on a fresh OS and it works.

Any clues?

4 REPLIES 4

Markus_Koestler
Moderator
Moderator
   VIP   

Yep:

Try to stop the SSR and the Symantec Management Agent service, then delete the following registry keys and afterwards restart the 2 services:

 

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec System Recovery\10.0]

"O"
"AK"

"LO"

"MLO"

gilbert08
Level 5
Partner Accredited

removing all registry remnants of SSR might help as well

NeerThadarai
Level 5
Employee Accredited Certified

You can check this Technote http://www.symantec.com/docs/TECH67316 which explains on how to do that.

Markus_Koestler
Moderator
Moderator
   VIP   

Did you resolve this issue ?