LiveUpdate and SSR2011

[Linas]

It seems other users had issues with LiveUpdate and BESR2010 well it seems that carries over to SSR2011

I was troubleshooting with support and 1 step was to run LiveUpdate

SSR2011 is not listed in “components are installed on your computer.”

In LiveUpdate

And on my desktop support also asked me to run LiveUpdate and it Also dose not show SSR2011?

[Andreas_Horlach]

If your machine is managed by BESR MS or SSR MS, LiveUpdate is disabled on that machine. Updates should come from the console, and updates on the console should come through SIM.

[NeerThadarai]

You can use this TechNote

http://www.symantec.com/docs/TECH164795

[Linas]

I wish Tech support would explain these things to us lowly paying customers

Why spend hours with support trouble shooting and implementing solutions if this is a feature not a flaw?

[Linas]

can not find "Symantec System Recovery 2011 Management solution"

how to find info on managed clients?

[Linas]

After several tries I got the tech note Strange it doesn’t mention that it is suppose to be like this and that this is a feature of the managed product and you don't need to do this or not suppose to register with LiveUpdate and that the updates are suppose to come from the management server????

 When I phoned support and got my case the tech called back and we implemented this TechNote and it works but there are no update for the program as of yet!

[Andreas_Horlach]

The technote has been updated. This is indeed working as designed. Updates should be sent from the management console. Sorry for the confusion.

[Linas · Accepted solution]

Great I see the update very satisfactory update

Just let SSR support also know about this and all will be good

how to mark as solution?