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Managing recovery points?

BPK63
Level 3
BESR 8.5.  I have jobs set to 2 recovery points and to automatically manage them but it does not delete old recovery points.  I try to run the clean up but it's greyed out.  Does anybody have any ideas?  Am I setting this thing up wrong?  The manuals are very vague.  After 3 or 4 backups they just stop working.  If I point the backup to a new folder, it runs again for 3 or 4 backups and just stops working after that.  I have full support with Symantec, but support has gotten so terrible, it takes them a week to answer a sev 1 call, and most of the time they just point me to a technical bulletin that does not help.  I'm wondering at this point why I'm paying for support. 
1 REPLY 1

Markus_Koestler
Moderator
Moderator
   VIP   

Do have write access to the backup destination when you try do clean up the old recovery points ? In case you need a specific user to access the backup destination, establish a connection BEFORE you open the gui to clean up.