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Module load completed but symbols could not be loaded for symsnap.sys

A server running Windows Server 2008 and BESR 2010 crashes.

I am attempting to perform a crash dump analysis but I get an error saying that: "Module load completed but symbols could not be loaded for symsnap.sys".

I am not sure that the BSOD is related to symsnap.sys, but I need the symbols for Windows dump analysis in order to complete the analysis.

Where an I locate the requested symbols?

Regards

marius

5 Replies

Re: Module load completed but symbols could not be loaded for symsnap.sys

Moved to the SR forum.

Re: Module load completed but symbols could not be loaded for symsnap.sys

Puh, BESR 2010 is quite old. Maybe on the product CD?

Re: Module load completed but symbols could not be loaded for symsnap.sys

Thank you for the hint.

I have the product CD but I don't see anything looking like symbols...

Where should I look?

Regards

marius

Re: Module load completed but symbols could not be loaded for symsnap.sys

Then maybe a support case could do the trick, but BESR2010 is quite old and not supported any more. Maybe you could ask a generic question like how to install the debug symbols for SSR.

Re: Module load completed but symbols could not be loaded for symsnap.sys

Have you filed a case?