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Module load completed but symbols could not be loaded for symsnap.sys

Marius_Roma
Level 3
Partner

A server running Windows Server 2008 and BESR 2010 crashes.

I am attempting to perform a crash dump analysis but I get an error saying that: "Module load completed but symbols could not be loaded for symsnap.sys".

I am not sure that the BSOD is related to symsnap.sys, but I need the symbols for Windows dump analysis in order to complete the analysis.

Where an I locate the requested symbols?

Regards

marius

5 REPLIES 5

pkh
Moderator
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Moved to the SR forum.

Markus_Koestler
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Puh, BESR 2010 is quite old. Maybe on the product CD?

Marius_Roma
Level 3
Partner

Thank you for the hint.

I have the product CD but I don't see anything looking like symbols...

Where should I look?

Regards

marius

Markus_Koestler
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Then maybe a support case could do the trick, but BESR2010 is quite old and not supported any more. Maybe you could ask a generic question like how to install the debug symbols for SSR.

Markus_Koestler
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Have you filed a case?