04-24-2015 12:15 AM
I was advised to repost this topic here by Symantec...
All I have got left is the external drive, (USB, 1000 GB), containing the backups.
I wasn't unduly worried – after all this is why you have backups isn't it?
The computer was fairly old and had two IDE drives with Windows 7 and a matching motherboard with an older type of RAM. The backup was made with Ghost 12 – I had no idea that it had become obsolete.
I bought a new computer with two SATA drives. Apparently IDE drives and matching motherboards boards are no longer made. I booted from the SRD but the machine couldn't see the USB drive. I installed Windows 7 and then it could see the USB drive when I booted from the SRD. I told to restore the C drive after which it wouldn't boot from the drive.
I subsequently chatted with Symantec support who told me that if I installed the appropriate Ghost application on the new machine it would be possible to restore from my USB drive. The agent insisted that in the whole of Symantec there was not a single remaining copy of any version of ghost…
I managed to find a "Try and buy" copy of Ghost 15. Will this work? If not what can I do?
The chatline agent did not know the answer to these questions and referred me to this forum.
David
05-05-2015 06:49 AM
05-05-2015 11:39 AM
David,
we really enjoyed the two quarter finals and a semi final at the Crucible, fantastic, nice to know you are a fan.
Sorry to hear about your failure, G12 will not restore "anywhere" that is why Symantec introduced SSR 2013 which is in effect Ghost upgrade.
So what you are saying, correct me if I am wrong, you tried a "Image Transfer" using the G12 .v2i files with SSR 2013 and "restore anwywhere" button was greyed out.
Did you manage to transfer the image created with SSR 2013 onto the spare drive?
I did a bit of research on SRP partitions and that has to be made active and the origional disk signature and the MBR ticked. Then don't tick the same boxes in C: drive.
I may have advised wrongly the reason is I don't use SRP partitions.
Deric
05-06-2015 04:16 AM
David,
another thought, did you download the Trial version of SSR 2013 because that may be the reason that the "restore anywhere" button is greyed out. Also with the trail version I don't think you can run a "Cold" backup.
Deric
05-06-2015 09:35 AM
Deric,
I actually posted a reply to your penultimate message but it seems to have been removed. I don't know why that would be – I wasn't particularly rude about Symantec products…
In that message I confirmed that when I tried to do an image transfer using SSR 2013 "restore anywhere" was greyed out and, presumably as a consequence of this I was unable to transfer the backup from the USB drive to the new SATA drive. I also said in the posting that has been deleted that because I have as yet been unable to restore the backup I paid for somebody to clone the contents of the original IDE drive to a SATA drive.
Even after doing a repair with the Windows 7 installation disc this new drive will not boot. If I install another drive on the same machine and install a copy of Windows 7 I can see most but not all the data on the copy of the original C drive but most of the applications won't work.
I also said that the backup on the external drive doesn't have any partitions just lots of backup files so I wasn't clear exactly how I should proceed and asked for your further help
Maybe Symantec remove this posting because I said that their product wouldn't work and I was trying a workaround…
I could only find a trial copy of SSR 2013. It is fully functional and simply stops working after 60 days
If a full copy was necessary and can be located then I would be happy to buy it but only if it was capable of restoring my backup. The failure of the backup has already cost me very dearly and I will be reluctant to pour even more good money after bad.
Anyway, presuming that you can manage to read this post before it is removed I would, as always, be grateful for your further advice
David
05-06-2015 09:37 AM
Deric,
I actually posted a reply to your penultimate message but it seems to have been removed. I don't know why that would be – I wasn't particularly rude about Symantec products…
In that message I confirmed that when I tried to do an image transfer using SSR 2013 "restore anywhere" was greyed out and, presumably as a consequence of this I was unable to transfer the backup from the USB drive to the new SATA drive. I also said in the posting that has been deleted that because I have as yet been unable to restore the backup I paid for somebody to clone the contents of the original IDE drive to a SATA drive.
Even after doing a repair with the Windows 7 installation disc this new drive will not boot. If I install another drive on the same machine and install a copy of Windows 7 I can see most but not all the data on the copy of the original C drive but most of the applications won't work.
I also said that the backup on the external drive doesn't have any partitions just lots of backup files so I wasn't clear exactly how I should proceed and asked for your further help
Maybe Symantec remove this posting because I said that their product wouldn't work and I was trying a workaround…
I could only find a trial copy of SSR 2013. It is fully functional and simply stops working after 60 days
If a full copy was necessary and can be located then I would be happy to buy it but only if it was capable of restoring my backup. The failure of the backup has already cost me very dearly and I will be reluctant to pour even more good money after bad.
Anyway, presuming that you can manage to read this post before it is removed I would, as always, be grateful for your further advice
David
05-06-2015 11:41 AM
David,
When you installed the Win7 O/S with your DVD disk and you look in disk management does it show just the C: drive? If the SRP is present then the DVD is not a full retail version. All my O/S DVDs are full retail versions and the boot instructions are included so I don't get a SRP.
If you get it to boot after the transfer only boot with the 1 drive in the pc because you will get Windows confused and it will try and add drive letters.
If it asks you to insert the DVD to run a repair Windows will quickly search for the boot files on the DVD and install them, then it will work after a reboot but you may have to do it twice.This will only work though if the DVD is a full retail version.
Play with the spare drive and use the backups from G12 (the file system is Fat 32) that may be a problem I don't know.
Only have the one drive connected at any time so you don't get confused.
There is another way and that is to try the "Copy My Hard Drive" option by connecting your existing drive (the one you are on now) and the spare drive containg the unallocated space on the pc.
Go to the "Tools" tab and select "copy my hard drive" and follow the screens, you should see the SRP do that first and then do the C: drive
It will see both drives and the copy will go into the unallocated space one at a time SRP then C: try it should work ok.
I do it on a laptop with only one dive in the machine, the target is fitted in an enclosure with a USB connection, then I swap the drives over.
Edit:
David, why don't you log onto www.community.norton.com and go to Ghost forum click "support" and then "community" and the likes of BrianK, DaveH and RedK can help with the error messages, I haven't a clue why you get the error. They are the GURUs for Ghost and I have learnt a lot from them.
Create a thread and I am sure they will help, I will also be there to help if I can.
Deric
05-06-2015 12:08 PM
David,
It seems that I only got part of your message and I replied with a lenghty post and have lost it when I tried to check out a forum site for you.
I do know that a "cold" copy can't run with trial software and it seems "transfer anywhere" will not be allowed.
Here is my e-mail address if you want a more private chat:- deric.stain@ntlworld.com.
I can give you further advice with your issue and suitable third party software that I use but it is more complicated than Ghost.
If you log onto www.community.nortom.com, "support" and then "community" and log on as a newbie I have 3 friends there that will help sort it out.
I am more than positive that we can get you sorted, to be honest I am not a big lover of this site, the Ghost forum is far better. My friends have been helping users with problems such as yours for years and most have been successful.
Deric
08-02-2021 09:42 PM
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