01-21-2016 03:01 AM
I assume this has been answered somewhere already but cant find the solution. I cant seem to work out how to get the latest service packs for SSR 2013 R2 to appear in SIM. I seem to be running management platform 7.6 HF7 and SSR 2013 R2 11.1, but I get no updates available.
Solved! Go to Solution.
01-21-2016 06:50 AM
What do you see when you click on Upgrade Installed Products?
EDIT: I have checked here - for some reason it appears that SP4 shows under Install new products. Can you check and confirm?
01-21-2016 03:06 AM
This is due to the Symantec/Veritas company separation. The following has the new procedure:
01-21-2016 04:37 AM
I've added the veritas_SSR.pl but still not seeing any updates
01-21-2016 06:50 AM
What do you see when you click on Upgrade Installed Products?
EDIT: I have checked here - for some reason it appears that SP4 shows under Install new products. Can you check and confirm?
01-25-2016 03:58 AM
Ah yeah there is it! thanks for the help
01-25-2016 04:12 AM
argh why is this not simple, it now fails with unable to download files
01-25-2016 05:19 AM
Can you reproduce this error? If yes, do that and then use the Log Viewer (see link below) to check what error is shown ..
01-25-2016 05:40 AM
CopyFile - An IO Exception has occurred accessing the source file.
Could not find a part of the path 'C:\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris\besr\ssr_x64_11_1_4.msi'.
[System.IO.DirectoryNotFoundException @ mscorlib]
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
at Symantec.Installation.FileDownloader.CopyFile(Uri sourceUri, Uri destinationUri, Int64 fileSize)
Exception logged from:
at Symantec.Installation.Logging.LogActivity.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer)
at Symantec.Installation.Logging.LogActivity.ReportException(String strMessage, String category, Exception exception)
at Symantec.Installation.FileDownloader.CopyFile(Uri sourceUri, Uri destinationUri, Int64 fileSize)
at Symantec.Installation.FileDownloader.DownloadFiles()
at Symantec.Installation.Context.WizardProcess.DownloadManager.DownloadFiles()
at Symantec.Installation.Context.WizardProcess.DownloadManager.FileValidationComplete(Object sender, FileValidationCompleteEventArgs e)
at Symantec.Installation.FileValidator.ValidateFiles()
at Symantec.Installation.FileDownloader.DownloadFiles()
at Symantec.Installation.Context.WizardProcess.DownloadManager.DownloadFiles()
at Symantec.Installation.Context.WizardProcess.DownloadManager.FileValidationComplete(Object sender, FileValidationCompleteEventArgs e)
at Symantec.Installation.FileValidator.ValidateFiles()
at Symantec.Installation.FileDownloader.DownloadFiles()
at Symantec.Installation.Context.WizardProcess.DownloadManager.DownloadFiles()
at Symantec.Installation.Context.WizardProcess.DownloadManager.FileValidationComplete(Object sender, FileValidationCompleteEventArgs e)
at Symantec.Installation.FileValidator.ValidateFiles()
at Symantec.Installation.FileDownloader.DownloadFiles()
at Symantec.Installation.Context.WizardProcess.DownloadManager.DownloadFiles()
at Symantec.Installation.Context.WizardProcess.DownloadManager.FileValidationComplete(Object sender, FileValidationCompleteEventArgs e)
at Symantec.Installation.FileValidator.ValidateFiles()
at Symantec.Installation.FileDownloader.DownloadFiles()
at Symantec.Installation.Context.WizardProcess.DownloadManager.DownloadFiles()
at Symantec.Installation.Context.WizardProcess.DownloadManager.FileValidationComplete(Object sender, FileValidationCompleteEventArgs e)
at Symantec.Installation.FileValidator.ValidateFiles()
at Symantec.Installation.FileDownloader.DownloadFiles()
at Symantec.Installation.Context.WizardProcess.DownloadManager.DownloadFiles()
at Symantec.Installation.Context.WizardProcess.DownloadManager.FileValidationComplete(Object sender, FileValidationCompleteEventArgs e)
at Symantec.Installation.FileValidator.ValidateFiles()
at Symantec.Installation.FileDownloader.DownloadFiles()
at Symantec.Installation.Context.WizardProcess.DownloadManager.DownloadFiles()
at Symantec.Installation.Context.WizardProcess.DownloadManager.FileValidationComplete(Object sender, FileValidationCompleteEventArgs e)
at Symantec.Installation.FileValidator.ValidateFiles()
at Symantec.Installation.FileDownloader.DownloadFiles()
at Symantec.Installation.Context.WizardProcess.DownloadManager.DownloadFiles()
at Symantec.Installation.Context.WizardProcess.DownloadManager.FileValidationComplete(Object sender, FileValidationCompleteEventArgs e)
at Symantec.Installation.FileValidator.ValidateFiles()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()
-----------------------------------------------------------------------------------------------------
Date: 25/01/2016 13:39:38, Tick Count: 9389216 (02:36:29.2160000), Host Name: PON-IPMC01, Size: 4.76 KB
Process: SymantecInstallationManager (5928), Thread ID: 41, Module: SymantecInstallationManager.exe
Priority: 1, Source: Symantec.Installation.FileDownloader.CopyFile
File: C:\ProgramData\Symantec\SMP\Logs\SIM 2016-01-25 11-54-31\a.log
01-25-2016 05:47 AM
I think I better log a support call for this because I can no longer use the SSR management solution since updating the management platform.
I now get a HTTP Error 500.19 - Internal Server Error opening the web page with the error.
Error Code | 0x800700b7 |
---|---|
Config Error | There is a duplicate 'system.web.extensions/scripting/scriptResourceHandler' section defined |
Config File | \\?\C:\Program Files\Altiris\Symantec System Recovery Management Solution\Web\web.config |
01-25-2016 05:56 AM
OK, yes - please go ahead and log a case.
02-22-2016 09:04 AM
Hi Chris,
Any chance you ca have a look at case 21120886 for me. Its been raised for weeks and Im not getting anywhere. Nobody ever gets back to me and I'm currently without a working management console.
02-23-2016 12:33 AM
Marc,
Sorry to hear that. Yes, let me look into this for you today ..