03-15-2013 12:37 PM
As announced today (15 March 2013), Norton Ghost 15 is being discontinued, and will be replaced with Symantec System Recovery (SSR) 2013 Desktop edition. Click here for details. We'd like to welcome those customer who already have made the transition, or are thinking about it! Please use this thread to discuss any non-technical issues, such as functionality, upgrade information, etc. If you encounter a technical issue and require technical epertise, you are in good hands. This board is monitored by several SSR specialists, ready to assist. Simply start your own thread with your question.
On the surface, Ghost 15 and SSR 2013 are very similar in the look and feel. The console hasn't changed much, so using the product itself should not be much of a learning curve. However, the engine itself has gone through several improvements. Here are a few of the changes in SSR 2013 from Ghost 15:
For more information on SSR 2013, visit http://www.symantecsystemrecovery.com.
Again, welcome Norton Ghost users! Please let us help make the transition to SSR 2013 as seamless as possible.
03-24-2013 10:06 AM
Is SSR 2013 backward compadible with the images created with NG15?
03-25-2013 04:44 AM
I'm checking on this for you....
03-25-2013 06:07 AM
I've just had this confirmed: yes, SSR 2013 is backwards compatible with Ghost 15.
03-28-2013 09:51 PM
03-29-2013 07:18 AM
I've just seen the announcement as well and downloaded SSR 2013. When I read the readme file I saw two bullets that caught my attention:
Symantec System Recovery 2013 does not support computers that use the GRUB boot loader.
Symantec System Recovery 2013 does not support computers that use Fedora Core3 Ext2/Ext3 or Grub 2 boot managers.
I do have Grub2 with WIndows 8 and Ubuntu 12.10 on my system. What is not functioning with SSR 2013?
(When I was still on Windows 7 & Ubuntu 12.10 with Grub 2 as boot manager Norton Ghost 15 worked perfectly).
I did install SSR 2013 and made one backup of my C-Disk, no errors encounted.
Thanks for any assistance.....
Michael
03-29-2013 11:42 AM
Michael -
The backups will complete succesfully, as SSR 2013 supports those file systems. The issue would likely be during the restore. All partitions will likely be laid down succesfully, but the GRUB and\or GRUB 2 boot manager may not lay down correctly, resulting in a non-bootable system, which would require you to rebuild your GRUB bootloader.
03-30-2013 01:59 AM
Andy,
thanks for your fast response. So, together with a tool that rebuilds my GRUB environment ('boot-repair') this should work fine, correct? First restore the system, then repair the boot manager and then restart....
Another question: for my system would you recommend to use the Windows or the Linux version of SSR 2013? In the Windows version I could not see my Ubuntu partition (ext4), would I see the NTFS partitions in the Linux version?
Thanks again.
Michael
03-30-2013 05:50 AM
04-02-2013 11:08 AM
The coupons are being generated and should go out shortly. If you are using the SSR 2013 desktop beta but did not download it throught this link, please do so asap: http://check.symantec.com/ssr2013_tw_en.html. This is for desktop version only.
04-03-2013 07:47 AM
Thanks! I'll look forward to receiving it.
04-04-2013 07:45 AM
If SSR2013 is backward compatible with Ghost 15 how do you get the SSR2013 to reconize the G15 backup jobs and back up history ? Ghost 15 was deleted by Norton Removal tool and I could not reload G15 so I had to load SSR2013. I hope I can use the GB15 files that are on my backup drive if not I am in for another long backup session. a note ( Nortons Removal tool removed GB15 when I was having trouble with N360) I back up very many photos and it takes very many hours do it from scratch. I hope someone can help!!!
04-04-2013 08:50 AM
The history and job data for Ghost 15 was likely deleted by the Ghost removal tool. The data you backed up was not deleted, but if SSR 2013 did not recognize the backup job and history from Ghost, it looks like you will need to recreate your backup job(s). The Norton removel tool does indeed remove everything Norton.
One suggestion - if you backup your entire volume that contains the pictures, a single backup file is created (e.g.: MyComputerBackup.V2i). Within SSR 2013 is a tool that allows you to mount that image fileanytime to a drive letter. You can use Windows Explorer to browse that drive letter and copy files from. Additionally, if your volume crashed and the drive was replaced, you could restore the volume verbatim back to the new drive.)
04-04-2013 09:13 AM
Yes, that should work. Test that scenario and let me know.
04-04-2013 10:33 AM
Thanks Andy H. I guess I will setup new backups and go from there. Thanks for the help. Hope to get the 40% coupon soon so I an purchase SSR 2013. Thanks again !!!
04-05-2013 02:48 AM
Hi Andy,
thanks, I will try that once I do have the coupon and have bought the product.
As far as I know, one cannot restore with the test version....
One correction to my earlier statement that I could not see my Ubuntu partition. It shows up if I click 'hidden disks' (or so). But slecting this partition does not allow me to use 'incremental backups'. But I can live with that as currently I backup this partition via Clonezilla.
I will come back once I checked the suggested process and let you all know the outcome.
Best regards
Michael
04-05-2013 11:13 AM
Andy
Thanks for your help just finished my backup. I started all over with a new backup job took about 16 hrs but I have my photos backed up !!! A little panic when Norton Removal Tool deleted Ghost 15 but all is good now. Ready to buy SSR 2013 when the coupon comes.. Thanks again!!!!!
04-05-2013 12:59 PM
Andy,
Got my discount coupon and have purchased SSR 2013 and downloaded. My question before I start to unzip and load will I get an email with a license key ? If not when I load will it wipe out the trial and save my backup jobs to the new program? I do not want to run another 16 hr backup. Thanks....
04-05-2013 01:17 PM
After the purchase, I got an email the following day with the license key. I have been testing SSR 2013 for two weeks and each time I started it, it prompts me for the key (which I did not have previously). The trial software evidently stops working after 60 days.
I entered the key and now no longer get the prompt. It did NOT overwrite any backups etc. I have done in the last two weeks.
You should also go to the Symantec website and register your product.
04-05-2013 01:37 PM
Thanks JohnTech !!!!