09-16-2019 10:08 AM
Hi, we are evaluating Veritas System Recovery Basic Edition Trial and can't select our Azure storage acccount as the backup destination. Is this a limitation of the Trial Version? The Download OpenStorage Files option is greyed out in Advanced as well.
09-17-2019 01:45 AM
This should work even in trial mode.
Are you using a 64 or 32bit operating system? Direct-to-cloud is only supported on 64bit (https://www.veritas.com/content/support/en_US/doc/37874213-138079521-0/v135196090-138079521).
09-17-2019 06:44 AM
Thanks for replying. I'm running 64 bit and Download Openstorage Files option is dimmed, see attatched.
09-17-2019 07:09 AM
This may be an issue with the installation. Can you provide the install log (SSRINST.HTM) which can be found in \ProgramData\Veritas\Veritas System Recovery\Logs\
09-17-2019 07:23 AM
It failed a bunch of times because I didn't realize I needed .NET Framework 3.5 but it installed successfully after I put that in.
09-17-2019 07:51 AM
At this point, I'm not sure why that option is greyed out. Can I just go back to your other comment ..
Hi, we are evaluating Veritas System Recovery Basic Edition Trial and can't select our Azure storage acccount as the backup destination
So what happens exactly when you try to browse to your Azure account?
09-17-2019 08:10 AM
09-17-2019 08:22 AM
Could you try the following please:
As you type in the path for Azure, you should notice that the box below (where it says Destination Details) switches from Local destination to OpenStorage destination.
Type in azure:azure.com/
Once you put in the '/', that is when it recognises it's a cloud path rather than standard disk/UNC path.
09-17-2019 08:30 AM
09-18-2019 03:28 AM
Looks like you are missing the button (on right side below the browse button) for cloud for some reason.
You can try the following to see if it helps:
Please note that renaming the history and schedule folders will mean that you lose existing backup jobs and history information for backups that have already ran.
09-18-2019 09:47 AM
09-24-2019 09:13 AM
FYI, apparantly the Trial Basic Version does not support Azure since as soon as I purchased the paid version everything works fine, even have a cloud button, see attatched.