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Off-Site drives are always over filling

I have SSR 2013 Version 11.0.2.49853. I have been to the forums here before with the same problem the following posts:

https://www-secure.symantec.com/connect/forums/ssr-2013-site-site-different-file-sizes
https://www-secure.symantec.com/connect/forums/system-recovery-2013-site-drives-cant-delete-old-points

I'm still having problems with the off-site drives always filling up. The on-site drive has 1TB of space left while the off-site only has 7GB of space left. This is getting ridiculos and I would love some insight on how to prevent this from happening. 

 

I currently have to delete all the data in the off-site drives and rerun the backup. I shouldn't have to do this especially when I'm told the on-site and off-site should have the same data and delete the same data.

20 Replies
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Can you please attach a

Can you please attach a directory listing (use commands shown below) from both the primary and offsite backup destination folders. And how many recovery point sets have you specified to keep in the backup job?

dir >c:\dir_primary.txt

dir >c:\dir_offsite.txt

I will then have a look. However, be aware that this may require detailed debug log review which will in turn require a support case to be opened.

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Limit the number of recovery

Limit the number of recovery point sets saved for this backup = 1

Start a new recovery point set (base) = Monthly

 

 

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Thanks but that just shows me

Thanks but that just shows me the subfolders for each machine.

Can you provide the same again but for one of these machines (so run dir command from inside the subfolder).

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Sure

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So looks like this has been a

So looks like this has been a problem for a while - oldest full backup is dated Feb 10th.

Question: how many offsite drives are you using for 'Rhine-MGMT'. Are you rotating drives?

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Yes I'm rotating drives.

Yes I'm rotating drives. Check this forum post I made: https://www-secure.symantec.com/connect/forums/ssr-2013-site-site-different-file-sizes

 

You explained to me how to set them up properly. We only have two off-site drives and each have their own IP Address.

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My recommendation would be

My recommendation would be for you to upgrade to SSR 2013 R2. In this version, there was a big improvement in the way we handle drive rotation. Please take a look at the User Guide for details (see Page 138):

http://www.symantec.com/docs/DOC7717

If for whatever reason you cannot upgrade, your current issue will require a support case because an engineer will need to take a look at the debug logs to understand why the offsite destination is not correctly removing the older backups.

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We have this same issue

We have this same issue across multiple servers with 1 offsite drive, 2 offsite drives and rotating drives etc… and so far have no resolution. We upgraded to SSR2013 R2 but found this didn’t resolve the offsite issue – Although the software seems more stable!... Maybe fixed in SSR2015?

Anyway, we run a script to help clear down the offsite drive after x number of days i.e. anything older than 30 days gets removed. It’s not a ‘fix’ but could be a workaround for you to use while Symantec look into your issue.

Add it to you Remote Management dashboard (if you have one) or as Pre/Post command to the backup job so it does the work for you :-)

It’s a PowerShell script, just remove the _.txt from the file name and then update the number of days and the file location :-)

Hope that’s some help to you.

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Anyway, we run a script to

Anyway, we run a script to help clear down the offsite drive after x number of days i.e. anything older than 30 days gets removed. It’s not a ‘fix’ but could be a workaround for you to use while Symantec look into your issue.

As mentioned above, we require a support case. For this type of issue, it needs further investigation. It requires too much work to be handled via these forums. Just wanted to make this clear.

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How do I go about

How do I go about upgrading?

Page 138 is for USB drives, this is a network drive. Does that matter?

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What's a network drive - your

What's a network drive - your backup destination?

You would need to contact customer support to check to see if you are entitled to a free upgrade or not:

https://support.symantec.com/en_US/contact-us.html

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Yes, the three drives are on

Yes, the three drives are on the network. Meaning they have an IP address and are not physically connected to the server. 

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Then I'm a bit confused.

Then I'm a bit confused. Earlier you mentioned that you are rotating drives.

How exactly does that work when you are using network drives...?

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It's all discussed here on

It's all discussed here on how I have it setup near the bottom of the comments between you and I. https://www-secure.symantec.com/connect/forums/ssr-2013-site-site-different-file-sizes

But basically we have three drives, 1 on-site and 2 off-site.

 

X.X.X.40 is the on-site

X.X.X.41 is off-site drive A

X.X.X.42 is off-site drive B

 

Drive A is on the network for a full week and then on Friday before people leave for the work drive A and B are swapped. 

I just upgraded to R2 on a server and ran a backup. It did not remove older files on the off-site drive.

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I think the damage may have

I think the damage may have already been done. If possible, can you start with a 'clean slate' now that you have upgraded? I know this is far from ideal, but this is the only way of us knowing if things are working smoothly with R2.

So ideally remove your backup job and re-create it. Specify a new backup destination folder (so if needed, move your most recent backup set to another location if you need to free up space).

By the way, it seems you are using network shares as your offsite location. What exactly are these shares hosted on (i.e. what is the underlying hardware)?

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Are you saying I should

Are you saying I should delete on-site and off-site drive data from the previous backup created in SSR 2013?

 

The shares are just on an external network drive that is plugged into the network. This is the drive: https://www.lacie.com/us/products/product.htm?id=10476

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Yes, basically starting from

Yes, basically starting from nothing (again, sorry, I know this is not ideal). Obviously don't delete your backups until you have a new good backup (move to alternate location rather than delete).

Maybe set the schedule to start a new base/set to weekly for now. That way we'll know within a week whether or not this is working.... rather than waiting for a month.

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Ok. I'll do it on one server

Ok. I'll do it on one server for now and go from there.

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Just checking to see if there

Just checking to see if there are any updates on this?