08-26-2016 12:05 PM
SSR2013 R2 on WINDOWS 10. Not available in the dropdown...
Really need some help here folks. I have a backup job that's been working well and has been configured to copy recovery points to a nas-share using the off-site copy feature. I've attached an image of the Offsite Copy Settings.
When I attempt to Manage Backup Destination, I can't select the off-site location, it's listed in the drop down but not to the proper sub directory, it's only showing the parent directory and therefore no recovery point sets. I've also uploaded an image of this as well.
Veritas Support won't help, I don't have a support contract. I'm just a poor little home user whom bought SSR 2010 from Norton and have been upgrading along the way to the current SSR 2013 R2 w/latest patches. Along the way, Veritas bought it and now wants hundreds of dollars a year for support. Argh.
Does anyone here know how I can fix this? Thanks.
09-04-2016 07:03 AM
No one has any ideas how to fix?
09-05-2016 12:05 AM
Could you manage the off-site destination in the past?
09-05-2016 04:00 AM
09-06-2016 02:49 AM
OK, just to make sure: You're running 2013R2 SP6?
09-06-2016 03:04 AM
09-06-2016 06:24 AM
Sorry for late reply on this ..
This is actually 'by design'. Whilst the offsite location is listed, it does not allow for any sort of management. And before you say it, I agree with you; it is NOT clear in the console that this is the case. My opinion is that it should either not be listed at all or there should be some note in the console that explains this.
The reason for this is that the offsite location should be a replica of what you have on your primary backup destination, there should be no need to do manual management. For you, it sounds like investigation is needed in order to understand why your offsite location is not in sync with the primary.
Hope this helps in some way.
09-06-2016 07:07 AM
So, under this logic; if I manage the on-site and consolidate recovery points, or delete old recovery points, the off-site location should reflect those changes. e.g. also consolidate...
That is definately not happening. My off-site location has grown to over 6TB while my on-site is less than 2TB.
09-06-2016 07:27 AM
If you look in Help/About, can you confirm the exact version you are using?
Can you also provide a directory listing of both primary and offsite locations?
09-07-2016 03:17 AM
09-07-2016 03:49 AM
So version is 11.1.6 ??
I'm just trying to get an understanding of what is happening here, the directory listings may give me some clues. Without this, it's difficult to give you much more in the way of advice/help.
09-10-2016 05:41 AM
Live update says I'm at the latest release @ 11.1.5.55405
There doesn't appear to be any download patches later than this that I can find on the website.
09-11-2016 08:34 AM
Found and installed 11.1.6.55604
Started all over and have the following currently in sync. will monitor and report.