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Problem with Email Notifications language

CQ
Level 5

Hi,

We have had an issue with the emails from one of our machines when VSR is running a backup.  This has gone on for a long time (years lol) and I am finally getting around to ask about it.  When backups with offsite copies are run the emails we receive are not the typical user friendly language.  Here is an example of what we get:

Description: Result (0x6c8f1f5f 30 VPRO_INFO_OFFSITE_COPY_CREATED Args [1] Arg (0xbab000d 54 \\999.99.999.9\ssr\M14\OS\CQ-M14_C_Drive011_i003.iv2i);)<9 1.0-*-*-* >

I have replaced the ip address with all nines.  This problem has persisted with version upgrades and complete uninstalls/re-installs.  We are currently on VSR 22  Is there a fix to this?  Possibly a registry tweak?

Thought I would start here before opening a support case.

Thanks,

CQ

1 REPLY 1

akihiro1
Moderator
Moderator
Employee

It may be the same issue as below.

https://www.veritas.com/content/support/en_US/article.100033361

Please try below.

  1. Run command prompt as administrator
  2. Issue the following command: regsvr32 "<drive letter>:\Program Files\Veritas\Veritas System Recovery\Agent\SpnRegister.dll"
  3. Start the Veritas System Recovery service