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Problem with connecting SSR 2013 server with client

PiotrekD
Level 2

I need help. I've tried everything posted here but when I'm trying to connect to client i get following error:

Possible Causes:
1)Computer is not connected to the network.
2)Firewall of the target computer is ON.
3)Supported Backup Exec System Recovery or Symantec System Recovery client is not installed on the target computer.
4)User credentials are incorrect.
5)UAC (User Access Control) security policy is enabled on the computer.

 

1. Computer is connected to network

2. I disabled firewall, added exceptions to TCP port 135 and to VProSvc.exe and VProTray.exe

3. Cient is installed (server sees that client is installed on target computer)

4. User credentials are correct DOMAINNAME\user and password

5. UAC is disabled

And i still get that error

SSR 2013 is installed on Windows Server 2012 R2

Agent is manually installed on Windows 8.1 64 bit (deploying didn't work)

http://i.imgur.com/TWfd7t8.png

http://i.imgur.com/4m18aZm.png

3 REPLIES 3

lmosla
Level 6

Hi, I don't see the error listed.

PiotrekD
Level 2

Error:

Connection error

Unable to connect to piotrek-pc

Possible Causes:
1)Computer is not connected to the network.
2)Firewall of the target computer is ON.
3)Supported Backup Exec System Recovery or Symantec System Recovery client is not installed on the target computer.
4)User credentials are incorrect.
5)UAC (User Access Control) security policy is enabled on the computer.

It's in the first post.

lmosla
Level 6

Is SSR completely upto date?  SSR2013 Service Pack 2 adds support for Windows Server  2012r2 and Windows 8.1 http://www.symantec.com/docs/TECH211263