Restoring tape that was not catalog

[AhMeR]

Hi

I had to restore data from tape. I inserted tape in robotical drive. Select tape and then click on recover. The message appeared to catalog tape before restore. I ran the catalog operation. It finished then I started again restore but message still came to catalog tape. I cataloged again. I again ran restore but still msg is coming to catalog tape. I do not know what I should do . data is very important and i have to restore it as soon as  I can.

[David_F]

You may want to consider calling into technical support and opening a support ticket.

 - Stop BE services in Tools | BE services
 - Rename your catalog folder to *.OLD; by default the catalog folder is located in \program files\symantec\backup exec\catalog
-  Restart BE services
-  On the Tools menu, click Options.
 - On the Properties pane, under Settings, click Catalog.
 -  Do the following:
     - Uncheck Request all media in the sequence for catalog operations
     - Uncheck Use storage media-based catalogs
 - Click OK.
 - Choose to Inventory your tape
 - Choose then to catalog your tape
 - Then attempt a restore job.