SR 2013 R2 not working on Win10 Pro 1909?

[bussie]

Hi there,

a few days ago i upgraded my Win10 Pro version from 1903 to 1909. Since then SR 2013 R2 isn't working anymore.

See the attachement for the message i'm getting.

Is SR 2013 R2 indeed not supported on this Windows10 version?

Must i upgrade my SR 2013 R2 version to a newer version? If yes, how do i do that?

Do i need to pay for a new full version or is there a upgrade path?

Thanks for the help / reaction.

Greetings,
bussie

[akihiro1 · Accepted solution]

I have a good article for Software Compatibility List (SCL) and User's guide each System Recovery version. It is below.

System Recovery Master Compatibility List

https://www.veritas.com/support/en_US/article.100046309

According to the SCL, SR 2013 R2 supports Windows 10 1803 but does not support Windows 10 1903 and 1909.

The latest version VSR 18 SP4 supports Windows 10 1903 but does not support Windows 10 1909.

The next version VSR 21 will support Windows 10 1909.

The VSR 21 release date is not fixed. I guess you can find any announcements on Mar.

To upgrade from SR 2013 R2 to VSR 21, you first need to upgrade to VSR 18 SP4. After upgraded VSR 18 SP4, you will be able to upgrade to VSR 21.

[bussie]

Hi,

thanks for your reaction. I already had the idea that this was the problem.

I think it's a little strange that 1909 isn't supported. It is already out 3 months.

Oke, for the time being i have to use another (freeware) program.

Hopefully VSR21 will be out very soon.

Greetings,

bussie

[bussie]

Hi,
an update.

Today i noticed that SR work perfectly on my laptop with Win10 Home 1909.

Can there be such a big difference between the home and pro version that SR 2013 R2 works on the home but not on the pro version?

[akihiro1]

Basically we support both Windows 10 Home and Pro on VSR. But Windows 10 1909 will be supported from VSR 21.
I think the there are no big differences between Home and Pro.

Regarding the differences, Pro supports BitLocker but Home does not support it.
VSR also support backups for BitLocker-enabled volume.

[akihiro1]

VSR 21 has been released on 6th Apr. Windows 10 1909 is supported on VSR 21.

<Release note>
https://www.veritas.com/content/support/en_US/doc/VSR_21_Release_Notes_EN
Qualification of Microsoft Windows 10, version 1909 and Windows Server, version 1909 from Veritas
System Recovery 21

<Download Center>
https://www.veritas.com/content/support/en_US/downloads/detail.REL994234

[bussie]

Hi,

i've just installed the trial version 21 and i still get the same error as with version 2013.

So i think the version is not the problem.

Errors i'm still getting:

The solution on your site for errorcode E4F3000E doesn't help:

Solution

The issue was seen when the System Reserved partition was backed up or was included in a backup job.

The backups of the other drives seem to work with no errors. It has been observed that disabling the StorageCraft Shadow Copy provider service resolved the conflict and gave successful backup using VSR. It can be done by following the below given steps:

1. Open the CMD window and run the below command vssadmin list providers
2. This would list the Microsoft VSS provider and any other VSS provider that is installed on the system.
3. Check if it lists the StorageCraft Volume Snapshot Software Provider, If it does, open the services console and disable the service named StorageCraft Shadow Copy Provider by changing its Startup type from Manual to Disabled.
4. Now run the backup job and the job should run with no errors.

Note: Disabling the StorageCraft Shadow Copy Provider service may result in non-functional of StorageCraft application. Users are encouraged to disable it after understanding its consequences. If the Storage Craft Shadow copy provider services needs to be used, then service can be enabled after the VSR backup completes and should be disabled before the scheduled VSR backup job. 

CMD-box info:

Microsoft Windows [Version 10.0.18363.836]
(c) 2019 Microsoft Corporation. Alle rechten voorbehouden.

C:\WINDOWS\system32>vssadmin list providers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2013 Microsoft Corp.

Provider name: 'Microsoft Software Shadow Copy provider 1.0'
Provider type: System
Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
Version: 1.0.0.7

Application log info:

In Dutch:

Informatie voor de Volume Shadow Copy-service: de COM-server met CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} en de naam Coordinator kan niet worden gestart. [0x80070005, Toegang geweigerd.

Translated in English by me:

Information for the Volume Shadow Copy Server: the com-server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and the name coordinator can't be started.  [0x80070005, Access Denied

Any idea how to solve this?

[akihiro1]

The error is not a Veritas System Recovery issue but a Volume Shadow Copy (one of OS components).

Please try below.

https://www.veritas.com/support/en_US/article.100003185

If the issue is not gone, please try below also.

https://www.veritas.com/support/en_US/article.100031464