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SRD does not load

Guy_Scharf
Level 4

I have the SRD from SSR 2011 SP1.  I boot a Dell Optiplex 790 (with i5-2400 processor and 4GB RAM) from that CD.  The "push any key to boot from CD" message appears and, after pushing a key, the "loading windows" progress bar.  As soon as the progress bar completes, the system reboots instead of SSR starting.

This same SRD boots as expected on a Dell D820 laptop.

After starting Win 7 Pro 64-bit, I've started Driver Validation from the SRD and it reports drive problems only for the NICs, not for the hard or CD drives.

Does anyone know what might be happening, and how to get around this problem?

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

criley
Moderator
Moderator
Employee Accredited

FYI

This is a known issue:

http://www.symantec.com/docs/TECH162698

https://www-secure.symantec.com/connect/issues/unable-boot-english-symantec-system-recovery-disk-srd-some-dell-systems

View solution in original post

4 REPLIES 4

Markus_Koestler
Moderator
Moderator
   VIP   

Which version have you tried the english or multilangual version. If you did not try the multilingual version give it a try.

Guy_Scharf
Level 4

I just finished downloading and trying the multilingual SRD.  That does work.

I hope Symantec plans to fix the English version!

criley
Moderator
Moderator
Employee Accredited

FYI

This is a known issue:

http://www.symantec.com/docs/TECH162698

https://www-secure.symantec.com/connect/issues/unable-boot-english-symantec-system-recovery-disk-srd-some-dell-systems

Yewanth_Gan
Level 2

I was used multilangual version too.because chinese version has some bug.