Small Business Server 2007, 64-bit, Exchange 2007
Symantec Backup Exec System Recovery 2010 Small Business Server Edition v 126.96.36.199294
The SRS software appeared to have been running the base images and incrementals sucessfully.
Running the Granular Restore Option on the Server that is being backed up, select "use latest recovery point", results in "No recovery points exist for the current computer"..
Use alternative system index, browse, locate the .sv2i file, click Open, click Ok, and the following error appears;
Result (0xe98f0004 20 RPAM_ERR_INIT_FAILED Args 
I have verified the recover points, I can load and mount with the recovery point browser but cannot get the Granular Restore to work at all. I need to restore a folder from within a users mailbox, which in theory, SRS should be able to do, but doesn't seem to in this case..
Can you just test this for me please:
From within windows explorer, browse to the location where the recovery points are stored, right-click on the recovery point and choose the 'mount' option - does this work (it should mount the recovery point as a temporary volume within windows)?
OK, so we know we can mount successfully.
Can you check the properties of the backup job and confirm the length of the 'name' for the job. How many characters are in there? This may seem like an odd request but I know we've had issues with this in the past.
Also, is the recovery point password protected or encrypted?
That's exactly what I meant. OK, nothing out of the ordinary there then.
If you have a support contract; I think your best bet is to get a case open so that we can look into this in more detail.