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SSR 2011 can't see the disks on Dell PER710

Nene
Level 6
Partner Accredited

Hello support,

I am now wondering what is wrong with SSR 2011 and dell R710 mass storage drivers.

I install windows successfully on the server. but when i need to restore another server backup using SSR 2011 to this server it tells me the mass storage controller is missing

I have downloaded a series of drivers for the Perc H700H integrated, yet still no resolution. this is becoming veru embarassing to do this at a site.

I have successfully restored with SSR 2011 on HP servers.

What can i do?

 

1 ACCEPTED SOLUTION

Accepted Solutions

Nene
Level 6
Partner Accredited

Hi Chris,

Thank you for your response.

I already have the SSR 2011 SP3 used.

I have finally been able to get the multidevice driver from dell site for 32 bit. this finally worked with loading drivers from the SRD.

Now i can see the disks.

hopefully,  I will not have any issue during the restore.

View solution in original post

15 REPLIES 15

Markus_Koestler
Moderator
Moderator
   VIP   

You need the 32 Bit driver for Windows Vista/Server 2008, try to load them with drvload when the SRD is running. If this works out successfully you could create a custom SRD where this driver is alread included.

Nene
Level 6
Partner Accredited

hi Mark,

I will try this at the site tomorrow. Do i need to install the 32bit Windows 2008 b4 i can get the driver?

The customer is using Windows 2008 R2.

Thank you.

 

Markus_Koestler
Moderator
Moderator
   VIP   

No you only need the extracted driver files on the SRD.

Nene
Level 6
Partner Accredited

Hi Mark,

Thank you i really hope this will work cos the customer is getting really tired of it all. I already have BESR 2010 at hand just in case.

 

Nene
Level 6
Partner Accredited

Hi Mark,

I also read your responses from this forum

https://www-secure.symantec.com/connect/forums/system-recovery-2011-not-finding-internal-sata-drives

I was wondering, would the BESR restore the backup from SSR 2011?

 

 

Markus_Koestler
Moderator
Moderator
   VIP   

Hm, I'd guess yes but I haven't tried it out yet. Give it a try.

criley
Moderator
Moderator
Employee Accredited

Also make sure you are using the SSR 2011 SP3 (10.0.3) recovery disk as we had some issues with earlier versions with regards adding drivers.

Nene
Level 6
Partner Accredited

Hi Mark,

Thank you for your inputs.

I guess i will be needing the BESR 2010 to restore the SSR 2011 backups for this restore now.

I will test this in my lab later.

I will just continue with the restore process.

Markus_Koestler
Moderator
Moderator
   VIP   

Keep us posted please if the restore went fine too.

Nene
Level 6
Partner Accredited

Hi Mark,

I am really happy now. The restore went successfully.

Thx for your followup.

Markus_Koestler
Moderator
Moderator
   VIP   
Lucky you !

Nene
Level 6
Partner Accredited

Hi Chris,

Thank you for your response.

I already have the SSR 2011 SP3 used.

I have finally been able to get the multidevice driver from dell site for 32 bit. this finally worked with loading drivers from the SRD.

Now i can see the disks.

hopefully,  I will not have any issue during the restore.

TopeTaiwotp2
Level 3

Hi Nene,

Infact you kust helped me see how to work around my issue.

thank you.

TopeTaiwotp2
Level 3

Maybe i should try this as well.

Markus_Koestler
Moderator
Moderator
   VIP   

Yes give it a try and get back to us with the result !