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SSR 2013 Desktop upgrade vs. competitive license?

JohnTech
Level 4

As an existing licensed Ghost 15 user, what type of license am I supposed to purchase now to get the SSR 2013 Desktop?

The upgrade license  product listed here ($35.99)?

https://www.cdw.com/shop/products/Symantec-System-Recovery-2013-Desktop-Edition-upgrade-license/2931167.aspx

or the "competitive upgrade" product license listed here ($35.99)?

https://www.cdw.com/shop/products/Symantec-System-Recovery-2013-Desktop-Edition-competitive-upgrade-license/2945818.aspx

 

8 REPLIES 8

Markus_Koestler
Moderator
Moderator
   VIP   
Give the licensing department a call, they should know: http://www.symantec.com/business/support/index?page=content&id=HOWTO42310

JohnTech
Level 4

I tried the link, selected the on-line (vs. email or phone option) to get the answer.  

Got this response:  "Error:  Enter at least one of the following fields: Customer Number, Serial Number and Sales Order Number"

Catch-22, since I have none of those 3 items.

I'll try email.

 

JohnTech
Level 4

Here is reponse I got:

 

"Thank you for contacting Symantec Enterprise Customer Care.
 
Regarding query number, we appreciate your interest in our products. 
 
For assistance, please contact the sales team at (800) 745 6054, option 3
or for renewals at (800) 327 2232, option 5.
 
We look forward to working with you.
 
Thank you for your continued interest in Symantec products."
 

Markus_Koestler
Moderator
Moderator
   VIP   
Then give the sales team a try ?!

JohnTech
Level 4

The answer is that both "upgrade" and "competitive" upgrade shown on the CDW website are the same manufacturer (Symantec) product number (Mfg. Part: Q8Q6WZC0-EI1ED) -- so they are both the same product.

https://www.cdw.com/shop/products/Symantec-System-Recovery-2013-Desktop-Edition-upgrade-license/2931167.aspx

 

Andreas_Horlach
Level 6
Employee Accredited

 

The price that those links are offering are for customers that are planning to purchase 100-249 copies of SSR. If you download the free 60-day trial, a coupon of 40%+ off the SSR2013 Desktop version will be emailed to you. The final discount will be competetive. Ensure you use the link: http://check.symantec.com/ssr2013_tw_en.html

JohnTech
Level 4

>> If you download the free 60-day trial, a coupon of 40%+ off the SSR2013 Desktop version will be emailed to you. 

Any idea when I will get that 40% off coupon?  I started the 60 day trial on March 15 but I can't activate/register the product each time I run it, because I don't have a serial number.  So I'm waiting on the email offer from Symantec.

Andreas_Horlach
Level 6
Employee Accredited

I know they are working to get it off within the next few days. I anticipate that it is in process of being finalized.