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SSR 2013 R2 SP2 Granular Restore option empty on exchange 2013

Hi,

 

I have an exchange server 2013 RU7 running on a VM 2012 r2.  (within 2012 r2 core hyperV)

SSR 2013 r2 sp2 backup runs fine.

Restore also!

GRO however, has a tab Exchange wich is empty...

no error messages

 

Anyone?

22 Replies
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Are you backing up all

Are you backing up all volumes that contain Exchange information (databases, logs etc) in the SAME backup job?

What version of Outlook is installed on the machine where you are trying the restore?

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Hi Chris, Thanks voor your

Hi Chris,

Thanks voor your reply

 

Yes the full computer is backed up, with hidden drives.

I use outlook 2010 64 bits because ssr is also 64 bits, as is os and exchange.

In other machines I see ( with outlook started or not started)

         storage groep: computername

         and storage: the database

 

In this machine both are empty ( with outlook started or not started)

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Are the recovery points

Are the recovery points stored locally to the machine where you are trying the restore? Or stored on a remote share/nas?

If they are remote, are you able to try opening them when they are local (i.e. stored on a local USB drive)?

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Just wondered if there were

Just wondered if there were any updates on this?

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Hi, I did not receive your

Hi,

I did not receive your last post!

 

They are stored locally on a internal drive!

I can open the explorer recoery points and even GRO for files, but exchange stays empty!

 

R S

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Do you have a support case

Do you have a support case opened for this? If yes, can you please provide the case number.

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Hi No Never had to before! Is

Hi No Never had to before!

Is that possible for a trail version?

The customer did not bought it jet, because of this issue!

 

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Ah, didn't realise this was a

Ah, didn't realise this was a trial ..

Are you a partner? If yes, can you open a support case on your customers behalf?

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No Partner unfortunally. But

No Partner unfortunally.

But always worked with symantec in my old job Smiley Happy

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Can you please provide the

Can you please provide the following then:

  1. Screenshot that shows the problem
  2. GranularRestore.log.txt from the machine you are attempting the restore - you can find this file in \ProgramData\Symantec\Symantec System Recovery\Logs
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Hi Files and folders can be

Hi

Files and folders can be accessed and I only see error in logfile: There is an error in XML document (141, 56)

 

Have you seen it before?

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Yes, I've seen similar errors

Yes, I've seen similar errors before.

Can you confirm the exact names of the Message Stores on this Exchange server?

Also, on the volume where Exchange is installed, you should find a hidden folder called Backup Information (SSR creates this for Exchange backups). In this folder you should find a file with a .eif extension - can you please attach this here.

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Hi   Mailbox Database

Hi
 
Mailbox Database 0447349543 and server name is: MENL-DC2 (should be in GRO in tab storage group if I'm not mistaken)
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Can you provide the eif file

Can you provide the eif file please? (see my previous post for details)

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Hearby the attachement (rar)

Hearby the attachement (rar)

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Thanks for providing this. We

Thanks for providing this.

We think the issue is due to the existence of a special character in the Organizational Unit name being used for these mailboxes. Can you confirm the name of the OU for the mailbox for Rina Mik.

Could you provide the names of the OUs that start with 'UsersM' and 'M'.

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Is it possible to use private

Is it possible to use private mail for personal data?

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Yes, please send me a private

Yes, please send me a private message via these forums and provide your email address to use for communication.

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See att