04-13-2015 12:45 PM
I have an exchange server 2013 RU7 running on a VM 2012 r2. (within 2012 r2 core hyperV)
SSR 2013 r2 sp2 backup runs fine.
GRO however, has a tab Exchange wich is empty...
no error messages
04-13-2015 11:59 PM
Are you backing up all volumes that contain Exchange information (databases, logs etc) in the SAME backup job?
What version of Outlook is installed on the machine where you are trying the restore?
04-14-2015 01:45 AM
Thanks voor your reply
Yes the full computer is backed up, with hidden drives.
I use outlook 2010 64 bits because ssr is also 64 bits, as is os and exchange.
In other machines I see ( with outlook started or not started)
storage groep: computername
and storage: the database
In this machine both are empty ( with outlook started or not started)
04-14-2015 02:09 AM
Are the recovery points stored locally to the machine where you are trying the restore? Or stored on a remote share/nas?
If they are remote, are you able to try opening them when they are local (i.e. stored on a local USB drive)?
04-23-2015 03:32 AM
Just wondered if there were any updates on this?
04-23-2015 03:44 PM
I did not receive your last post!
They are stored locally on a internal drive!
I can open the explorer recoery points and even GRO for files, but exchange stays empty!
04-24-2015 12:22 AM
Do you have a support case opened for this? If yes, can you please provide the case number.
04-24-2015 01:37 AM
Hi No Never had to before!
Is that possible for a trail version?
The customer did not bought it jet, because of this issue!
04-24-2015 01:59 AM
Ah, didn't realise this was a trial ..
Are you a partner? If yes, can you open a support case on your customers behalf?
04-24-2015 05:41 AM
No Partner unfortunally.
But always worked with symantec in my old job :)
04-24-2015 06:58 AM
Can you please provide the following then:
04-27-2015 12:59 PM
Files and folders can be accessed and I only see error in logfile: There is an error in XML document (141, 56)
Have you seen it before?
04-28-2015 01:04 AM
Yes, I've seen similar errors before.
Can you confirm the exact names of the Message Stores on this Exchange server?
Also, on the volume where Exchange is installed, you should find a hidden folder called Backup Information (SSR creates this for Exchange backups). In this folder you should find a file with a .eif extension - can you please attach this here.
04-28-2015 08:03 AM
04-28-2015 08:15 AM
Can you provide the eif file please? (see my previous post for details)
04-28-2015 08:19 AM
04-29-2015 01:26 AM
Thanks for providing this.
We think the issue is due to the existence of a special character in the Organizational Unit name being used for these mailboxes. Can you confirm the name of the OU for the mailbox for Rina Mik.
Could you provide the names of the OUs that start with 'UsersM' and 'M'.
04-29-2015 08:24 AM
Is it possible to use private mail for personal data?
04-29-2015 08:32 AM
Yes, please send me a private message via these forums and provide your email address to use for communication.
04-29-2015 12:20 PM