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SSR 2013 R2 can only backup C: drive ?

John_Santana
Level 6

Hi All,

My Server is HP DL 360 G5 which contains running production Windows Server 2008 R2 NTFS drive:

2x RAID-1 SAS-HDD - 72 GB as C:\
2x RAID-1 SAS-HDD - 146 GB as D:\

Using Symantec System Recovery 2013 R2, why is that I can only backup the C: drive (RAID-1) only ?

But when I browse to the image browser, I can see D: drive is there ?

 

Furthermore, When I was in the WIndows OS, I ran the Driver validation wizard:

---------------------------
Driver Validation
---------------------------
All detected storage devices and network cards have drivers in the Symantec System Recovery Disk.
---------------------------
OK
---------------------------

I can also map the mapped network drive to another server with X: drive no problem, but I still don't understand why the Backup option can only backup C: drive ?

 

Any help would be greatly appreciated.

Thanks.

1 REPLY 1

criley
Moderator
Moderator
Employee Accredited

Go to \Program Files\Symantec\Symantec System Recovery and run the following:

PartInfo.exe

SmeDump.exe

Please then attach the 2 text files that should be created by running the above commands.