03-03-2015 04:14 AM
Hi
I have an issue with SSR2013 R2 respectively with LOR, I can backup computers to network destination, but I’m not able to recover a computer from the SSR console. (It works if I start LOR locally from boot menu)
LightsOut Restore is installed and configured to automatically start network services and use dynamic IP configuration. The package was created with the same settings.
If I start the task “recover computer” the computer is shutting down and is starting as expected the recovery environment, starts the network services, is detecting the automatic network configuration and then throws an error. “Info 6c95002c: Cannot complete automatic recovery operation. Please restore recovery point manually”
I was able to identify the problem, but was not to solve it so far, the recovery point can’t be found as it is stored on network storage but network is not configured correctly.
If I review the network setting, I can see that the default gateway is wrong, and DHCP is not enabled. Ip Address and Subnet Mask are correct.
If I switch to automatically IP address, renew IP configuration and delete the wrong default gateway, I can start manually to recover the computer.
That's the behavior when I try to recover from console or locally from SSR.
If I boot locally into the recovery environment from boot menu, network settings are correct.
Anyone an idea what the difference between those two methods to recover computer is and what I have to change to get this working?
So far we uninstalled all the agents from the test clients, completely uninstalled CMS, solutions and SMP from test server and re-installed with a new DB, but still the same.
Best regards,
John
03-03-2015 05:26 AM
I can look into this for you but it may take some time.
Do you already have a support case open for this issue? What operating system are you attempting to restore?
03-03-2015 05:35 AM
Yes support case is opened,
I tried with Win7 32 bit and 64bit, I tried on Vm's and on Desktops and I tried in a different subnet.
John
03-03-2015 05:39 AM
Can you confirm the case number please?
03-03-2015 06:22 AM
Case Number 08182043
03-03-2015 07:16 AM
OK, thanks.
Let me discuss this with the engineer that is working on the case. One of us will get back to you - hopefully tomorrow.
03-04-2015 02:30 AM
John,
It looks like the engineer that is working on the case is not available today.
In the meantime, could you please share (attach to this forum thread) the following file from the SSR-MS server:
\Program Files\Altiris\Symantec System Recovery Management Solution\Web\SoftwareDelivery\LOR\11.1\INSTALL\SRDConfig.ini
Also, how many client machines have you tried an automatic restore on? If only 1, are you able to test on another machine (just to rule out a possible issue with that 1 machine)?
03-04-2015 02:37 AM
Hi Chris
here the Config, we have tested on 4 different computers
[config]
srdroot = ..
tempdir =
ddb =
driveletter =
srdmenutext = "NIBR System Recovery"
windowsmenutext = "Windows"
bootfoldername =
adk64Bit =
adk32Bit =
timedisplay = 10
autostartpca = true
autostartnetworking = true
srddefaultlanguage = en
srddefaulttimezone = "Dateline Standard Time"
srddefaultkeyboard = 0409:00000409
staticip = false
03-05-2015 12:33 AM
Thanks John.
I will be working with the engineer that owns the case. We can continue working on this via the support case rather than this forum thread. Expect to get an update from us later today.