cancel
Showing results for 
Search instead for 
Did you mean: 

SSR manager console not working properly

giorgiobusoni
Level 5

I all,

after upgrading to SP2, the symantec console doesn't work properly anymore. If I try to open the second tab (managing activities or a similar name) it starts loading and then it displayes only the left sidebar, but nothing in the center of the page. any link in the left sidebar is disabled (doesn't work), also the refresh page button.

happens both on 

Win 2008 r2 sp2 with IE8

Win xp sp3 with IE7

1 ACCEPTED SOLUTION

Accepted Solutions

giorgiobusoni
Level 5

works. I noticed thn when it works there is a light blue clircl loading, with a % of loading in the center, and after it a grey loading. When it doesn't, there is just the grey loading.

View solution in original post

17 REPLIES 17

Markus_Koestler
Moderator
Moderator
   VIP   

Try to run a repair through the SIM.

giorgiobusoni
Level 5

I've done, but the problem is still there

Markus_Koestler
Moderator
Moderator
   VIP   

Then open a support call.

Riyaj_S
Moderator
Moderator
Employee Accredited Certified

SSRMS console depends on Silverlight, have you tried reinstalling Silverlight?

Thanks,

Riyaj

giorgiobusoni
Level 5
how do I reinstall silverlight?

Markus_Koestler
Moderator
Moderator
   VIP   

Silverlight can be found under add/remove programms. But i personally doubt that this has something todo with silverlight as this is a programm that is installed the machine where you display the webpage, not on the server where the MS is installed, and you experience the problem on 2 different machines which would mean that on BOTH machines silverlight is broken in some way.

giorgiobusoni
Level 5

no way, I updated silverlight to latest version and it still does not work :(

giorgiobusoni
Level 5

indeed it must be some silverlight problem, mabe server-sided as i get it from any client?

here is an error message I get after clicking on "clients that need attention" in tha graph on the first page of the console

giorgiobusoni
Level 5

this problems seems to be related to windows xp/IE7

On a pc running windows 2008R2/IE8 I haven't got this problem anymore

Markus_Koestler
Moderator
Moderator
   VIP   

Happy you ! Please mark this post as solved then !

giorgiobusoni
Level 5

I was too optimist, today it doens't work again, even with IE8...

 

I have not changed anything on that server from yesterday...

Markus_Koestler
Moderator
Moderator
   VIP   

Can you open a support call ?

gino_news
Level 4

Exactly same problem for me

No way to manage SSR with the seconf tab of SSR2011 Management solution

This after upgrade with SSR2011 Management Solution x86 SP2

I restored backup and now all is OK, with older version. I'm waiting for solution

Please Help

 

 

giorgiobusoni
Level 5

today works again! that's so strange!

Markus_Koestler
Moderator
Moderator
   VIP   

And how about today ?

giorgiobusoni
Level 5

works. I noticed thn when it works there is a light blue clircl loading, with a % of loading in the center, and after it a grey loading. When it doesn't, there is just the grey loading.

Markus_Koestler
Moderator
Moderator
   VIP   

Lucky you so would you mind marking this post as solved then ?