SSR2011 recovery disk boot freeze

[jnd]

Dear all,

 we use SSD disk in order to recover production computers since one year with several type of DELL computers without trouble.

Now we use Fujitsu computer, and with some of them (Esprimo E700 "D3061") the multilingual recovery disk "SSR1001_AllWin_Multilingual_SrdOnly.iso" do not boot correctly (it freeze at loading).

The same conputer boot correctly with "SSR1001_AllWin_English_SrdOnly.iso" (but in this case we do not have french keyboard support, ... ).

Is there a way to have a more verbose boot sequence or something to do to find what is the trouble?

Thanks a lot for your help!

Jean-Noel

[criley]

We've had similar types of issues with the English SRD. One example is

http://www.symantec.com/docs/TECH162698

This needs further investigation; are you able to open a support case with us?

[jnd]

Dear Mr Riley,

I will be happy to open a support case if i can. What do i need?

May be we can investigate together... (My case concern a freeze with Multi lingual version and Fujitsu hardware).

Sincerely,

Jean-Noel

[criley]

You need a support contract - do you have that?