02-09-2015 03:05 AM
Hey everybody,
For some reason the Symantec website does not let me create a new support case (times out), therefor I'm hoping this forum might be of any help.
I'm trying to install SSR2013 R2 for one of my clients (W8.1 Pro 64bit). When I run browser.exe or the SSRx64 setup.exe the installation starts with the message 'Loading the install. Please wait... ‘. After a few seconds this message disappears and the setup ends without reporting a clear error.
However I checked the SSRINST.html file within the C:\ProgramData\Symantec\SYMANTEC SYSTEM RECOVERY\LOGS folder. It reports the following error:
Symantec System Recovery (TM) 2013 R2 Installation Log
02-09-2015,09:39:31 : EnumProcesses Counts: 79
02-09-2015,09:39:31 : OS is Windows 8 or Windows 2012.
02-09-2015,09:39:31 : The OS product type is Workstation.
02-09-2015,09:39:33 : Executing managed _Setup:
02-09-2015,09:39:33 : C:\Users\Voip\Downloads\SSR\Sym_System_Recovery_2013R2_11.1.0.53728_Multilingual_Product\SSR\SSRx64\Install\_Setup.exe
02-09-2015,09:39:35 : ERROR: Installation failed with error -532462766. GetLastError = :0
As test, I also tried to install SSR2013 (so not the R2 version) but it reports a similar error:
Symantec System Recovery (TM) 11.0 Installation Log
02-09-2015,11:27:17 : EnumProcesses Counts: 76
02-09-2015,11:27:17 : OS is Windows 8 or Windows 2012.
02-09-2015,11:27:17 : The OS product type is Workstation.
02-09-2015,11:27:19 : Executing managed _Setup:
02-09-2015,11:27:19 : C:\Users\Voip\Downloads\Sym_System_Recovery_2013_11.0.2.49853_Multilingual_Product\SSR\SSRx64\Install\_Setup.exe
02-09-2015,11:27:21 : ERROR: Installation failed with error -532462766. GetLastError = :0
Support would be appreciated.
Thank you.
Solved! Go to Solution.
02-10-2015 02:01 AM
This article is for Backup Exec but it may help: http://www.symantec.com/docs/TECH222593
The error seems to match what you are seeing.
02-09-2015 03:32 AM
Does this help?
http://www.symantec.com/docs/TECH209366
02-09-2015 04:37 AM
Hi Chris,
Thanks for the fast reply & the link you've posted.
I've checked if .NET 3.5 is enabled/installed on the system, according to the software it is.
According to Microsoft:
On the Start screen, type and then choose Control Panel. (To access the Start screen, press the Windows logo key on your keyboard.)
Choose Programs, and then choose Turn Windows features on or off.
Select the .NET Framework 3.5 (includes .NET 2.0 and 3.0) check box.
The checkbox is selected.
Any other ideas?
02-09-2015 06:13 AM
What is shown in the Windows event logs (system/application) at the time of attempted install?
02-10-2015 01:19 AM
It's in Dutch... let me know if you need translation.
ID1026 .NET Runtime:
Toepassing: _Setup.exe
Framework-versie: v4.0.30319
Beschrijving: het proces is beëindigd als gevolg van een onverwerkte uitzondering.
Uitzonderingsinformatie: System.Security.SecurityException
Stack:
bij a.a(System.String[])
and
ID1000: Application Error
Naam van toepassing met fout: _Setup.exe, versie: 15.0.7.0, tijdstempel: 0x50126d72
Naam van module met fout: KERNELBASE.dll, versie: 6.3.9600.17278, tijdstempel: 0x53eebf2e
Uitzonderingscode: 0xe0434352
Foutmarge: 0x000000000000606c
Id van proces met fout: 0x1530
Starttijd van toepassing met fout: 0x01d04452fbe7ce5a
Pad naar toepassing met fout: C:\Users\Voip\Downloads\Sym_System_Recovery_2013_11.0.2.49853_Multilingual_Product\SSR\SSRx64\Install\_Setup.exe
Pad naar module met fout: C:\Windows\system32\KERNELBASE.dll
Rapport-id: 3a1c26e6-b046-11e4-8271-74d02b9777c8
Volledige pakketnaam met fout:
Relatieve toepassings-id van pakket met fout:
So it seems to have to something to do with .NET. I just dont understand what since all the updates etc are installed on the system.
02-10-2015 02:01 AM
This article is for Backup Exec but it may help: http://www.symantec.com/docs/TECH222593
The error seems to match what you are seeing.
02-10-2015 02:52 AM
Chris, thanks a lot for the help, it's solved.
Apparently I'm not good at finding my way through these forums :)
02-10-2015 02:56 AM
Excellent, thanks for the update. Glad it helped.
FYI: I searched on the install error here (http://www.symantec.com/business/support/index?page=home), which is how I found that article.
04-03-2020 04:47 AM
Article is now at http://www.veritas.com/docs/TECH222593
Solution is to right click the downloaded zip file, select Properies than click Unblock. If you previously extracted the zip, delete and Extract/unzip again.
04-05-2020 05:33 PM
In case of SSR / VSR, the article is as follows.
https://www.veritas.com/support/en_US/article.100011953
My answers in this thread will be useful for install troubleshooting on SSR / VSR
https://vox.veritas.com/t5/System-Recovery/System-Recovery-16-to-18-upgrade-procedures/td-p/866488
Thanks,