03-18-2016 11:16 AM
SSR2013 R2 SP4 every time I run backup it crashes at various percentage. Event Log shows
Faulting application name: VProSvc.exe, version: 126.96.36.199331, time stamp: 0x564da36d
Faulting module name: ntdll.dll, version: 6.1.7601.19160, time stamp: 0x56bcd74c
Exception code: 0xc0000374
Fault offset: 0x00000000000c0aa2
Faulting process id: 0x5d18
Faulting application start time: 0x01d180f96caa49a3
Faulting application path: C:\Program Files\Symantec\Symantec System Recovery\Agent\VProSvc.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: bd23f098-ed33-11e5-b948-000c2914502e
All Windows 2008 R2 updates are installed (Important and Optional).
I read the article here: https://www.veritas.com/support/en_US/article.000024380
I checked the version of Oleaut32.dll and the one I have in my Windows\System32 folder is: 6.1.7601.19144
The article suggests that if I install all Windows updates, one of them (apparently: KB3006226 or KB3020338) will install Oleauth32.dll version 6.1.7601.22846.
But it doesn't! I checked and have both of these KB updates installed. I also searched everywhere online, I can 't find this version. Where do I download it?
03-20-2016 11:47 PM
SP5 is due to be released. Give this one a try. Or open a support case.
03-21-2016 02:51 AM
Try SP5 (http://www.veritas.com/docs/000107923) to see if it helps. You need to reboot after updating to SP5.
If this does not help, please open a support case.
04-07-2016 03:41 AM
Any updates here?