Snapshot error when running My Documents backup

[VSunil]

Symantec System Recovery 11 (10.0.1.41704) stops with the following error:

Following error seen (always) when running My Documents backup.

-Snapshot error %1.
--Error EBAB03F1: OS error 2147754774.

(UMI:V-281-1975-5)

Following is the entry in the log file:

2/19/2015 10:33:13 AM High Priority Info: Info 6C8F1F64: The file and folder backup job, My Documents Backup, has been started manually. 0x00 (Symantec System Recovery)
2/19/2015 10:33:18 AM High Priority Error: Error EC8F1C50: Cannot create file backup for job: My Documents Backup.
    Error E7B70005: Snapshot error Error EBAB03F1: OS error 2147754774.. 0xE7B70005 (Symantec System Recovery)
 (UMI:V-281-3215-7248)

I tried the workaround SSR suggested (http://www.symantec.com/business/support/index?page=content&id=TECH125517&actp=search&viewlocale=en_US&searchid=1424372034661), but that didn't fix the error. If anyone knows of workaround/fix, please share the same -- it would be of great help.

Thanks in advance,

_Sunil

[lmosla]

Also add the VPROSVC.EXE and PROCONSOLE.exe processes to the exclusions in the Antivirus software. and If your My documents backup is large try breaking up the backup job into a couple of smaller jobs.
 check out this document:  http://www.symantec.com/docs/TECH87533