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Software Installation Manager Downloaded File Validation Failures

ravora
Level 3

Hi,

I'm unable to upgrade my version of SSR 2011 MS to SP2 using Symantec Installation Manager.

The validation process for a number of downloaded files is failing, in the Log Viewer it shows that the file hash does not match.

Does anyone know where I can find an upto date list of the reference hashes for the msi files it is complaining about

altris_ns_7_1_sp2_x64.msi

altris_documentation_7_1_sp2_x64.msi

altris_pluggableprotocols_7_1_sp2_x64.msi

I have tried deleting the files so that SIM downloads them again, but it fails everytime.

Alternatively can I download these files manually on a different pc and transfer them across?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

criley
Moderator
Moderator
Employee Accredited

I think it makes more sense for you to post this in the SMP forum as the issue is not specific to SSR:

https://www-secure.symantec.com/connect/endpoint-management/forums/altiris-notification-server

View solution in original post

1 REPLY 1

criley
Moderator
Moderator
Employee Accredited

I think it makes more sense for you to post this in the SMP forum as the issue is not specific to SSR:

https://www-secure.symantec.com/connect/endpoint-management/forums/altiris-notification-server