I have had a support ticket open on this now for almost two weeks, with no luck.
I have 2 issues.
Dell Poweredge T420. Intel Xeon E5-2450 2.1. 16GB RAM. Windows Server 2012 R2 Std. System Recover 2013 R2 w/ current MS ADK installed.
All Windows updates installed, and Live update ran.
1. When trying to create a "Typical" SRD, I am only offered "German" as a language selection.
2. More imporant issue: I cannot boot the Advanced 64-bit SRD after seemingly successfully creating it in English. Booting starts out fine. Blue Windows logo...white spinning in process icon. I get the symantec boxes for loading drivers, checking system requirements, network confguration, but then I get an error box titled: "SreEula.exe - System Error" . The message is: "The program can't start because oledlg.dll is missing from your computer. Try reinstalling the program to fix this problem". I have tried repairing, uninstallling and re-installing the software multiple times, but always get the same error.
I haven't gotten anywhere with tech support.
Anyone with any ideas??
Hi Mike ,
Both issue 1 and 2 seem to have fix for the issue
However, for issue 1 we already have a fix and for issue 2 an investigation is running and the fix may be released in SP2
I will request you to refer the article provided by Imosla and open a support ticket, ask them to escalate the ticket and you should be provided a fix.
You can also open the ticket and provide me the ticket number and I can provide you the fix for issue 1 in case you work in Australian , EMEA hours. If it is US it will be taken care by a different tech.
Hello TRaj. I have been working with Tech support. The their last attempt with did not reolve issue 1. I am probably part of the investigation for issue 2 as I opened this ticket in March. Case xxxxxxx. (case number removed by admin)
Hi Mike -
Thank you for your post. I'll look into the status of your case and see what can be done. We likely have a resolution for the language issues, but may need to continue to investigate the SreEula error. You'll here from the technician with further instructions.
Honestly I can't deal with 2013-R2-SP2 any longer. I've done everything asked by tech support for nearly 3 weeks and at some point one just has to get started on their projects. Hopefully I can downgrade to 2013 and go about my business.
I have applied patches. I have burned through a ton of DVDs trying different permutations of the recovery disk creation. I have uninstalled and re-installed the product from the ground up using the SP2 install. As a user of this product since version 8.5, I can say that 2013 R2-Sp2 is not a ready product.
I am using the Symantec Recovery Disk Creator. SSR version is 184.108.40.206728. I am unable to create a Typical SRD - program tells me "Not Available when running in Symantec System Recovery Management Solution mode" (below). I don't know how to run it in any mode besides that.
The error when booting off the disk is below. Whenever I create an advanced disk and try it on any machine, I get that. I've tried this on two different model desktops as well as a laptop, and it's the same error.
A typical SRD should be enough for what I'm doing, but I haven't found a way to enable that option.
I upgraded, and still the same error message ...
I first upgraded SSR to SP2:
Then I downloaded a new LightsOut Restore Creator Utility, upgrading that from 220.127.116.11728 to 18.104.22.168477. I am still getting the "oledlg.dll is missing" error mesage, on both 32 and 46 bit CD's.
I am also still getting this message from Creator Utility that I am unable to create a typical disk:
What mode am I supposed to be running in to create typical disks??
Here's my log file for comparison. I last created my SRD disks on Friday. Am I better off opening a ticket with support? I'm only posting here because the others in this thread seem to have the same problem that I do.