04-02-2015 09:08 AM
Hi all.
I have had a support ticket open on this now for almost two weeks, with no luck.
I have 2 issues.
Dell Poweredge T420. Intel Xeon E5-2450 2.1. 16GB RAM. Windows Server 2012 R2 Std. System Recover 2013 R2 w/ current MS ADK installed.
All Windows updates installed, and Live update ran.
1. When trying to create a "Typical" SRD, I am only offered "German" as a language selection.
2. More imporant issue: I cannot boot the Advanced 64-bit SRD after seemingly successfully creating it in English. Booting starts out fine. Blue Windows logo...white spinning in process icon. I get the symantec boxes for loading drivers, checking system requirements, network confguration, but then I get an error box titled: "SreEula.exe - System Error" . The message is: "The program can't start because oledlg.dll is missing from your computer. Try reinstalling the program to fix this problem". I have tried repairing, uninstallling and re-installing the software multiple times, but always get the same error.
I haven't gotten anywhere with tech support.
Anyone with any ideas??
Thanks
Mike
06-22-2015 07:46 AM
I'm looking into this but, yes, please go ahead and open a support case for this (please confirm the case number once you have it).
Thanks.
06-22-2015 08:32 AM
Mike,
I'll open a support case, and post my results here. I am not sure what else I can do beyond a full reinstall, and that would require quite a bit of work.
06-25-2015 04:36 AM
Hi Chris,
My log on \ProgramData\Symantec\Symantec System Recovery\Logs\SRDCreatorUI.log is joined
Regards
06-25-2015 11:40 PM
sam75sam,
Can you open a support case please? If yes, please provide the case number.
I've tested this and cannot reproduce the error here. This needs further investigation.
06-29-2015 08:05 AM
For those affected by this problem, what locale/language are your servers (where you are creating the SRD) configured with? French?
06-29-2015 12:36 PM
Our server is English(US), no other languages in use.
06-29-2015 12:56 PM
I have technical support case 09053678 open for this.
06-30-2015 12:53 AM
I also got error message
"The program can't start because oledlg.dll is missing from your computer.
Try reinstalling the program to fix this problem."
When I boot from Recovery CD (which is burned from ISO file created by SSR 2013 R2)
Is this a bug?
ISO file created by SSR 2013 R2 missing some files?
I think it is not acceptable......
06-30-2015 01:44 AM
Are you creating the SRD using the SSR Management Solution (SSR-MS)?
It does appear as though it could be a 'bug' but we currently don't have enough information to figure out what is causing it. This is something that I'm working on.
Do you have a support case open?
06-30-2015 07:50 AM
Could someone please provide the following log from the server that is being used to create the SRD:
\Windows\Logs\DISM\dism.log
06-30-2015 08:09 AM
I've attached my dism.log from the server I've been using to create the recovery disks.
Support asked me to try creating them from a different machine. I did that, but still the same error.
I am still unable to create typical disks to see if those work. The option is not available due to "Not available when running in Symantec System Recovery Management Solution mode". I am unable to find anything in the documentation about what that means.
07-01-2015 12:31 AM
Thanks for the log. There are a lot of errors in there.
Please take a read of the following which we think may help:
http://blogs.technet.com/b/joscon/archive/2012/09/30/3522632.aspx?pi47623=7
You will need to run (command prompt run as admin) the following commands:
DISM /Cleanup-Image /CheckHealth
then
DISM /Cleanup-Image /ScanHealth
then
DISM /Cleanup-Image /RestoreHealth
The final command will actually fix any corruption (if it exists). The first two are just to check the current state so it will be interesting to see what those first 2 commands return.
It's probably best to reboot the machine after running the final command. Then create a new SRD and test it.
Let me know if you have any questions on this.
EDIT: The above commands only apply to the newer versions of Windows. For older versions (2008 R2 etc), there is a hotfix that does the repair for you. Refer to:
07-01-2015 09:35 PM
I create SRD from
Symantec System Recovery 2013 R2 > Tasks > Create New Recovery Disk...
I cannot open support case, please refer to attached screen capture.
After I click "I still need help!", no response
I have tried on my office desktop, office notebook, my home desktop, result is the same.
Is possible there is some problem with my Symantec account?
07-01-2015 10:38 PM
What browser are you using? Can you try a different browser to see if it helps?
If you are still having problems, you will need to contact our customer care team ('Customer Support' - https://support.symantec.com/en_US/contact-us.html).
07-01-2015 11:28 PM
I have tried on IE9, IE11 and Google Chrome.
I will try it again if problem still exist I will contact customer care team, thanks.
07-02-2015 02:32 AM
Hi,
I had the same problem.
Instead of use produt version 2013.R2.2, use 2013.R2.
Then, specify in your desciption on your case that you use the 2013.R2.2 produt version.
07-02-2015 03:06 AM
I select 2013.R2, it works!!!!
Thanks a lot, I can create now.
07-02-2015 06:22 PM
Yes, case opened.
Case number: 09074681
07-02-2015 06:26 PM
Hi, here is the DISM log.
Thanks
07-02-2015 10:31 PM
Claude,
Please try this article:
https://support.microsoft.com/en-gb/kb/947821
Once you have done this, try creating a new SRD.