I have had a support ticket open on this now for almost two weeks, with no luck.
I have 2 issues.
Dell Poweredge T420. Intel Xeon E5-2450 2.1. 16GB RAM. Windows Server 2012 R2 Std. System Recover 2013 R2 w/ current MS ADK installed.
All Windows updates installed, and Live update ran.
1. When trying to create a "Typical" SRD, I am only offered "German" as a language selection.
2. More imporant issue: I cannot boot the Advanced 64-bit SRD after seemingly successfully creating it in English. Booting starts out fine. Blue Windows logo...white spinning in process icon. I get the symantec boxes for loading drivers, checking system requirements, network confguration, but then I get an error box titled: "SreEula.exe - System Error" . The message is: "The program can't start because oledlg.dll is missing from your computer. Try reinstalling the program to fix this problem". I have tried repairing, uninstallling and re-installing the software multiple times, but always get the same error.
I haven't gotten anywhere with tech support.
Anyone with any ideas??
I also got error message
"The program can't start because oledlg.dll is missing from your computer.
Try reinstalling the program to fix this problem."
When I boot from Recovery CD (which is burned from ISO file created by SSR 2013 R2)
Is this a bug?
ISO file created by SSR 2013 R2 missing some files?
I think it is not acceptable......
Are you creating the SRD using the SSR Management Solution (SSR-MS)?
It does appear as though it could be a 'bug' but we currently don't have enough information to figure out what is causing it. This is something that I'm working on.
Do you have a support case open?
I've attached my dism.log from the server I've been using to create the recovery disks.
Support asked me to try creating them from a different machine. I did that, but still the same error.
I am still unable to create typical disks to see if those work. The option is not available due to "Not available when running in Symantec System Recovery Management Solution mode". I am unable to find anything in the documentation about what that means.
Thanks for the log. There are a lot of errors in there.
Please take a read of the following which we think may help:
You will need to run (command prompt run as admin) the following commands:
DISM /Cleanup-Image /CheckHealth
DISM /Cleanup-Image /ScanHealth
DISM /Cleanup-Image /RestoreHealth
The final command will actually fix any corruption (if it exists). The first two are just to check the current state so it will be interesting to see what those first 2 commands return.
It's probably best to reboot the machine after running the final command. Then create a new SRD and test it.
Let me know if you have any questions on this.
EDIT: The above commands only apply to the newer versions of Windows. For older versions (2008 R2 etc), there is a hotfix that does the repair for you. Refer to:
I create SRD from
Symantec System Recovery 2013 R2 > Tasks > Create New Recovery Disk...
I cannot open support case, please refer to attached screen capture.
After I click "I still need help!", no response
I have tried on my office desktop, office notebook, my home desktop, result is the same.
Is possible there is some problem with my Symantec account?
What browser are you using? Can you try a different browser to see if it helps?
If you are still having problems, you will need to contact our customer care team ('Customer Support' - https://support.symantec.com/en_US/contact-us.html).