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SymTrackService hangs

PVITAdmin
Not applicable

Hi,

we're trying to deploy SSR2013 to about 50-60 Clients (Win 7 Pro x64)  but on most machines we're getting problems with the "SymTrackServicex64.exe". Here are some explanations how we deploy SSR2013:

 

- Push Symantec Management Agent

- Install SSR-Plugin

- Add Clients to Backup-Policys and License-Policy

- Install SSR2013 with GUI

 

On many machines we're getting the problem that they only get the Trial License, sometimes reinstall helps or to manually register the "symtrackservicex64.exe" and the "vprosvc.exe". Some machines are working just fine from the start but after some weeks we're getting  this error an no Backupjob can be run:

 

Fehler EC8F1780: Die Änderungen seit der letzten Sitzung können nicht ordnungsgemäß abgestimmt werden. Fehler EC8F1771: Die aktuellen Laufwerke auf diesem System können nicht aufgelistet werden. Fehler E0BB0147: Operation '' ist derzeit nicht für  aktiviert.

 

The "Fixinstall.bat" never fixed any machine, as mentioned before on some machines the "vprosvc.exe" and the "symtrackservicex64.exe" had to be registred manually. But on machines were the problems persist the "SymTrackService" hangs on startup.

Anyone got an idea how to solve our problems?

 

4 REPLIES 4

Markus_Koestler
Moderator
Moderator
   VIP   

Just a quick thought:

Try to install firstly the SSR and afterwards the SSR Plug-in.

TRaj
Level 6
Employee Accredited

Markus_Koestler
Moderator
Moderator
   VIP   

Have you been able to resolve the issue ?