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Symantec System Recovery 2013 Install Error 2753

mykul
Level 3

When installing Symantec System Recovery 2013 the install comes up with a message stating 'FATAL ERROR: Error2753. The File 'symsnapservice.exe636B8935_B126_40A6_96E7_2BACA9192414' is not marked for installation.' then ends the install process.

What can I do to get rid of this issue and install the software?

 

7 REPLIES 7

Markus_Koestler
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Was there SSR 2011 installed on the system before ?

mykul
Level 3
Yes, SSR 2011 was installed on it previously.

Markus_Koestler
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Hm, you could check if SSR2011 is still listed under HKEY_LOCAL_MACHINE\Software\Symantec\Installed Recovery Technology before you start the upgrade

mykul
Level 3
No it is not listed in the registry.

Markus_Koestler
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I found something similar here: http://www.eversity.nl/blog/2012/05/adobe-flash-player-install-error-2753-the-file-installax64-exe-is-not-marked-for-installation/

mykul
Level 3
I will take a look at the link. Thanks.

Markus_Koestler
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Have you had a look ?