04-10-2018 02:20 AM
Hi
I have been unable to successfully backup a particular server for a few weeks now. It was working fine for years but suddenly stopped working. I have tried reinstalling SSR but it did not fix the issue.
This server is a vmware VM running Windows Server 2012.
Here is the error message from the SSR console:
Error EC8F17B7: Cannot create recovery points for job: SERVER_NAME.
Error E7C3000F: Device \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy3 cannot read 8192 sectors starting at LBA 156769912.
Error EBAB03F1: Following Operating System error occurred while performing requested operation: 'The device is not ready.' (UMI:V-281-3215-6071)
Details:
Source: Symantec System Recovery
Here are the warnings and errors from the applicaiton log:
There was insufficient disk space on volume D: to grow the shadow copy storage for shadow copies of D:. As a result of this failure all shadow copies of volume D: are at risk of being deleted.
The shadow copies of volume D: were aborted because the shadow copy storage failed to grow.
I don't have shadow copies enabled on the volume.
The volume has 30% free disk space.
No idea what to do now! I've got SSR running on 20+ servers without any issues. This is the only one causing me problems.
Hoping someone can advise.
Thanks
04-10-2018 02:38 AM
Could you provide a screenshot of the error/warning that is shown in the windows event logs please?
04-10-2018 02:43 AM
Hi criley
Attached, thanks
04-10-2018 02:59 AM
Thanks. Just to be clear; this looks to be a VSS issue, nothing to do with System Recovery itself.
Might be an idea to use the vssadmin list shadowstorage command to get more details. Ref: https://technet.microsoft.com/en-us/library/dd348398.aspx
04-10-2018 03:40 AM
When I run that command I just get 'no items found that satisfy the query'.
Is that normal?
04-10-2018 06:30 AM
I suspect that's because shadow copies are not enabled... I've just noticed that from your original post.
Perhaps enable them and try again? Any reason they are disabled?
04-10-2018 06:36 AM
I've decided to stop using SSR for this server. Thanks for your advice though.