Symantec System Recovery console client status is incorrect

[hms2004]

I recently deployed Symantec System Recovery 2011 in our network to take advantage of the quick backup and recovery for physical servers.  My problem is that on one of my clients, I installed the SSR 2011 license, but even though the client says it's licensed, the management server still says that the license is expired and it won't run a backup from the policy.  It runs fine if I manually initiate the backup.  I tried updating the client and checked that the client did receive updates from the server early this morning.  I'm not sure how to fix this issue. 

[criley]

If you are using the management solution, you should be using a license policy rather than licensing directly on the client itself.

Is the Symantec Management Agent on the client machine actually communicating with the management server?

[hms2004]

Yes, using the license policy and yes the mangement agent on the client machine is communicating w/ the server.  The fact that the status won't update is a mystery to me.  Should I uninstall and re-deploy the client?

[criley]

Can you force an update via the client to see if this helps? Click on the update button on the Symantec Management Agent and then wait a few mins...